Patient Service Representative - Lab

About Our Company We’re a physician‑led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. Position Summary The Patient Service Representative (PSR) is responsible for a variety of administration functions, including greeting patients/families, scheduling appointments and tests efficiently and timely, answering the telephone promptly and dealing with the caller’s needs professionally, collecting cash payments, issuing receipts, posting payments, and daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. This position is eligible for an annual bonus of up to $6,000. Essential Functions Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Communicates proactively with co‑workers, physicians and patients regarding registration related information. Informs patients of delay in physician schedules. Posts all self‑pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections. Scans the insurance card, processes insurance verifications utilizing the online system, and updates the patient account. Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers. Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures. Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non‑par insurance plans. Appropriately refers applicable patients to financial counselors. Schedules appointments accurately according to department guidelines; using waitlist when applicable. Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows. Reconciles billing slips to daily schedule. Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings. Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly. Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual demonstrating appropriate etiquette. Confirms future appointments as needed. Reviews Eligibility and Phone report. Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations. Has working knowledge of management of workflow dashboard. Demonstrates the ability to adequately follow downtime procedures. Recognizes and performs duties which need to be performed although not directly assigned. General Job Functions Other duties as assigned. Education and/or Experience High School Graduate/GED / Equivalent required. Vocational / Technical School / Diploma Program preferred. Associate’s Degree, preferred. 0‑1 year’s experience. 2‑4 years’ experience preferred. Ability to communicate in English, both orally and in writing, required. Ability to organize and perform multiple tasks in a timely manner, required. Basic proficiency in computer use, required. Knowledge of medical office and terminology, preferred. Ability to commute to satellite offices as needed, required. Standard office equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) required. Standard office technology in a Windows‑based environment required. Experience with EHR, Practice Management System and Departmental/Ancillary Systems. Travel Ability to commute to satellite offices as needed, required. Benefits Medical, Dental, Vision, Life, Disability and FSA coverages. 401(k) savings plan. Other benefits as outlined by the Company. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. #J-18808-Ljbffr VillageMD