Contact Center Specialist

Contact Center Specialist

The Contact Center Specialist assists members with account based and membership related needs over the phone and through our electronic alternatives consistent with Columbia's policies, procedures and service standards. This position additionally assists fellow Contact Center Specialists, and other Columbia CU department staff, in finding solutions to inquiries and needs. They are committed to providing the highest level of individualized service by placing the member first. Performs a variety of transactions while listening closely to our members unique requirements. Provide creative solutions to our membership as we strive to "Make Life Better", ensuring they receive exceptional service in a friendly, efficient manner.

Requires availability Monday through Friday, 7:30am to 6:00pm. This is also a full time role.

Compensation: $21.00 - $24.00/ hour Eligible for Back Office Incentive

Physical Requirements: The physical requirements outlined below encompass the diverse range of abilities needed for individuals to effectively perform the essential functions of this job.

• Communicate information and ideas clearly for mutual understanding.
• Exchange accurate information effectively in various situations.
• Observe details at close range (within a few feet of the observer).
• Constantly remain in a stationary position.
• Occasionally move around the workspace.
• Constantly operate a computer and other office productivity machinery.
• Rarely ascend/descend a ladder.
• Occasionally position oneself to maintain files or other items.
• Never move items weighing up to 60 pounds across the office for various needs.
• Never work in outdoor weather conditions.
• Never operate a vehicle.
• Rarely travel between worksites.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer/AA Must be 18 or older to apply