Customer Specialist

7213, Norman, Oklahoma, 73069 Customer Specialist About This Job As a Customer Specialist, you will provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. By communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. What You Will Do – Essential Responsibilities Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing Purpose of the Role This high‑energy retail sales environment requires you to work as a team to meet goals and handle a wide range of customer interactions. The role demands the ability to quickly build rapport, understand needs, and manage a variety of tasks—including vehicle sales, sales paperwork processing, vehicle condition assessment for appraisals, and repair order management—with limited supervision. Qualifications & Requirements Exceptional communication skills Confidence in self, product, and CarMax Ability to build and maintain strong relationships Strong team behaviors: integrity, respect, inclusion, fairness, and fun Balance the needs of the Customer and the business when making decisionsFully understand and meet Customer needs Create win‑win solutions to Customer issues Get work done well, on time, and follow the right process Drive work processes and pay close attention to detail Perform multiple duties in a high‑energy, fast‑paced working environment Read, interpret, and transcribe data to maintain accurate records Lift objects that weigh up to 25 lbs. Education & Experience High School Diploma or equivalent Sales and customer service experience in an area such as retail (preferred) Valid Driver’s License Basic Microsoft Office Suite skills (Word, Excel, PowerPoint) preferred Equal Employment Opportunity Statement CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr CarMax