Assistant Store Manager

Job Description

Job Description

Spring Step Shoes – Tanger Outlets Columbus, OH

Join Spring Step Shoes as an Assistant Store Manager in Sunbury, OH!

Since 1991, Spring Footwear Corp. has been making a difference in the lives of customers who trust our brands to deliver both comfort and style. Product innovation, quality, value, and flexibility are the cornerstones of our success. This commitment is reflected in our mission:

"To develop successful partnerships by creating and delivering the best quality, value, product, and service every day."

We are seeking an energetic and customer-focused Assistant Store Manager to join our team at Tanger Outlets Columbus, OH. This leadership role is ideal for a retail professional who is passionate about customer service, team development, and driving sales performance while supporting the Store Manager in all aspects of store operations.

Position Overview

As the Assistant Store Manager, you will partner with the Store Manager to oversee the daily operations of the store, ensuring exceptional customer service, strong sales performance, and operational excellence. You will help lead and develop the team, support business objectives, and ensure the store reflects Spring Step's values and standards at all times.

In the absence of the Store Manager, you will assume responsibility for the overall operation of the store.

Key Responsibilities

Drive Sales Performance

• Support the achievement and execution of store sales goals and key performance indicators (KPIs).
• Lead by example through exceptional selling behaviors and customer engagement.
• Promote product knowledge and maximize sales opportunities through effective merchandising and customer service.

Lead and Develop the Team

• Assist with recruiting, hiring, onboarding, and training new team members.
• Provide coaching, feedback, and ongoing development to associates.
• Foster a positive, collaborative, and customer-focused work environment.
• Help build a culture of accountability, teamwork, and high performance.

Deliver an Exceptional Customer Experience

• Ensure every customer receives outstanding service and a memorable shopping experience.
• Resolve customer concerns professionally and effectively.
• Build customer loyalty through relationship-based selling and personalized service.

Support Store Operations

• Assist with daily operations, including opening and closing procedures.
• Ensure store merchandising and visual presentation standards are maintained.
• Support inventory management, stock replenishment, and operational compliance.
• Maintain a clean, organized, and inviting store environment.

Business and Operational Support

• Assist with monitoring sales performance, labor productivity, and operational metrics.
• Support scheduling efforts to align staffing with business needs.
• Help control expenses while maintaining excellent service standards.

Loss Prevention and Safety

• Ensure compliance with loss prevention, cash handling, and inventory control procedures.
• Assist with inventory audits, stock counts, and asset protection initiatives.
• Promote a safe environment for customers and employees.

Support Company Initiatives

• Assist in the implementation of company programs, promotions, and operational initiatives.
• Embrace change and encourage team engagement with new goals and processes.

What Success Looks Like

• Consistently supporting and achieving store sales goals.
• Delivering exceptional customer experiences that drive loyalty and repeat business.
• Developing a motivated and engaged sales team.
• Maintaining operational excellence and store standards.
• Supporting inventory accuracy, loss prevention, and company compliance initiatives.

Qualifications

• Minimum of 1 year of retail experience in a sales-driven environment.
• Previous supervisory, key holder, or assistant management experience preferred.
• Footwear, fashion, apparel, or specialty retail experience is a plus.
• Proven ability to drive sales and deliver outstanding customer service.
• Strong leadership, communication, and coaching skills.
• Experience with POS systems and basic computer applications.
• Excellent organizational and problem-solving abilities.
• Ability to lift up to 40 pounds, stand for extended periods, and climb ladders as needed.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Spring Footwear?

• Competitive compensation
• Comprehensive benefits package
• Profit-sharing program
• Employee discounts across all Spring Footwear brands
• Career growth and advancement opportunities
• Positive, inclusive, and team-oriented culture
• Flexible scheduling options

Apply Today!

If you are a motivated retail professional looking to grow your leadership career with a respected and growing company, we encourage you to apply today. Join Spring Step Shoes and help us continue delivering comfort, style, and exceptional customer experiences every day.