Concierge

ConciergeThis position provides event-day support for Premium guests at Honda Center, serving as a primary point of contact at Premium entrances and Concierge locations. The role is responsible for delivering exceptional customer service, assisting with ticketing and seating needs, coordinating with internal teams, and proactively resolving guest concerns to ensure a seamless Premium experience.ResponsibilitiesPrepare documents and set up Concierge desk prior to eventsEnsure there is a ticket taker, security staff, and elevator workers at Premium Entrances prior to doorsPrepare Premium will call tickets and work with box office and other departments regarding any missing ticketsAssist in placing relocation signs on suites prior to events as necessaryGreet and welcome Suite and Club Level guests entering Honda CenterDeliver exemplary customer service to maintain customer loyaltyCheck-in clients who have Premium restaurant reservationsWork alongside the Service Team by resolving digital ticket related issues during eventLearn and be familiar with use of ticket scanner for ingress to scan guests' tickets when neededTake calls from Suite clients throughout the event to ensure suite issues are resolvedAssist guests with finding their seats and troubleshoot any seating-related issuesBe a resource of information and guidance by answering event and facility related questionsCoordinate with other Premium Entrances to ensure guests tickets are at the correct entranceCoordinate with operations on event nights and prior to doors with the Operations Team, Food and Beverage Team, Security Team, and IT Team via radioUpdate Servicing on all Concierge materials needed for Premium EntrancesAssist with Premium giveaways as necessaryCommunicate with Manager, Premium Services and Premium Service Executives on Ducks and Non-Ducks event issuesAssist guests with any questions or needs, proactively working to ensure guest issues are resolved quickly onsiteRecord all guest concerns and issues on Concierge Report Forms for Service Team to follow up on ongoing issuesHelp drive sales by establishing relationships with guests by anticipating their needs and building rapportWork Special Events scheduled throughout the venue and off-siteCompile reports, non-used tickets, radios, and desk drawer keys to give to Premium Service person on duty at end of shiftQualificationsHigh School Diploma/GEDCustomer service orientatedPositive attitude and demeanorExcellent communication skillsResilient and highly adaptable to changeRadio etiquettePreferred knowledge about smart phones and arena style layoutKnowledge of Ticketmaster or ticketing softwareAble to learn and be knowledgeable of all Premium related benefits and VIP experiences including special arrangements for Suite clientsAble to lift 50 lb.Knowledge, Skills and ExperienceEducation - High School Diploma or EquivalentExperience Required - 0-1 YearMR2026Company:Anaheim Arena Management, LLCOur Commitment:We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!