Patient Care Associate

Job Description

Job Description

Description:

About ChartSpan

ChartSpan is a leading provider of Chronic Care Management (CCM) services, driven by

the mission to improve patients' quality of life through personalized preventive care

programs, one patient at a time. Through a blend of collaboration and innovation, we

deliver healthcare solutions that promote self-management, facilitate resource access,

and nurture strong patient-provider relationships. By joining our team, you become part

of a mission-oriented culture dedicated to bridging the gap in value-based care and

providing the highest quality of support to patients between their doctor’s visits.

Position Overview

The Patient Care Associate (PCA) plays a key role in supporting patients enrolled in

ChartSpan’s care management programs. This role focuses on delivering compassionate,

efficient, and accurate assistance through inbound and outbound calls, helping patients

navigate their care, manage appointments, understand instructions, and access needed

resources. The PCA works closely with the clinical team and dedicated nurses to ensure

seamless coordination and a positive patient experience.

Responsibilities May Include:

? Communicates resources and services available to patients through the

continuum of care.

? Maintain patient chart compliance through proper documentation and updates of:

medical history, medication, immunizations, allergies, surgical history, and family

history.

? Assist patients with understanding care instructions, navigating services, and

addressing non-clinical questions

? Answer inbound patient calls with professionalism, empathy, and clarity

? Conduct outbound calls for follow-ups, appointment reminders, wellness checks,

or care coordination

? Maintain patient confidentiality and adhere to HIPAA standards

? Follow call scripts, workflows, and escalation pathways

? Meet performance metrics such as call quality, accuracy, and responsiveness

Requirements

? Active and unencumbered certification from an accredited regulatory body such

as AAMA, NHT, NHA, NCCT, Pharmacy Technician registries, and State Nurse Aide

registries.

? Accepted certifications include:

? Certified Nursing Assistant (CNA)

? Certified Clinical Medical Assistant (CCMA)

? Certified Pharmacy Technician(CPhT)

? Patient Care Technician (CPCT/A)

? Emergency Medical Technician (EMT)

? Licensed Respiratory Therapist (RT or CRT)