Lead Scrum Master

Lead Scrum Master / Agile Delivery Manager (Business Application) with experience in Mortgage, lending banking Domain (Cloud, AI & Digital Transformation)

Required Experience

12+ years of experience as a Scrum Master, Agile Project Manager, Delivery Manager, or Program Manager.

Proven experience leading Cloud Transformation, AI/GenAI initiatives, Digital Transformation programs, and Enterprise Business Application delivery.

Strong understanding of cloud platforms such as Azure, AWS, and cloud-native architectures.

Experience managing AI/ML, GenAI, automation, analytics, and data-driven initiatives.

Demonstrated success delivering complex enterprise business applications, platform modernization, API integrations, and digital banking solutions.

Experience working in Banking, Financial Services, Payments, or other regulated industries.

Certified Scrum Master (CSM), SAFe, PMI-ACP, PMP, or equivalent Agile certification.

Preferred Qualifications

Experience with Azure OpenAI, Microsoft Copilot, AI-powered business solutions, Data & AI platforms, and cloud modernization programs.

Familiarity with DevOps, CI/CD, API Management, Microservices, Kubernetes, and modern SDLC practices.

Strong understanding of enterprise application portfolios including ERP, CRM, Workflow, Digital Channels, and Banking Platforms.

Experience leading Agile transformations at scale within SAFe or enterprise Agile environments.

Key Responsibilities

Agile Leadership & Delivery

Serve as Lead Scrum Master for multiple Agile teams supporting Cloud, AI, Digital Transformation, and Business Application initiatives.

Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Scrum of Scrums, and PI Planning.

Coach teams, Product Owners, and leadership on Agile best practices, continuous improvement, and delivery excellence.

Drive Agile maturity, delivery predictability, and operational excellence across programs.

Business Application Management

Manage delivery and enhancement of enterprise business applications including ERP, CRM, workflow automation, digital platforms, and banking systems.

Coordinate application lifecycle activities including planning, development, testing, releases, upgrades, and production readiness.

Drive prioritization and execution of business and technology roadmaps across multiple application portfolios.

Support governance, risk management, and compliance requirements for business-critical applications.

Project & Program Management

Plan and manage complex programs i nvolving multiple teams, vendors, and stakeholders.

Own project plans, delivery roadmaps, RAID logs, dependencies, budgets, and resource planning.

Monitor program health using KPIs, dashboards, delivery metrics, and executive reporting.

Proactively identify risks, remove impediments, and drive mitigation strategies.

Stakeholder Management

Act as the primary liaison between business leaders, product teams, architecture, engineering, operations, and executive leadership.

Facilitate strategic planning, roadmap discussions, and executive reviews.

Translate business objectives into actionable Agile delivery plans.

Drive decision-making and alignment across complex organizational structures.

Operational Excellence

Collaborate with DevOps, Cloud Engineering, Security, Data Engineering, and Support teams to ensure smooth delivery and release execution.

Promote automation, AI-assisted delivery practices, and continuous improvement initiatives.

Support budget planning, governance, compliance, audit readiness, and operational health reporting.

Tools & Technologies

Jira, Azure DevOps, Confluence, ServiceNow

Azure, AWS, Kubernetes, Docker

AI/ML, GenAI, Azure OpenAI, Microsoft Copilot

API Management, Microservices, DevOps, CI/CD

Power BI, Reporting & Executive Dashboards