Computer Support Technician

Overview The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following: Assist users who are having computer problems Diagnose problems and guide users through problem resolution Provide remote‑support using software tools Train users to utilize new computer hardware or software, including printing, installation, word processing, and email Respond to web and email requests for assistance using remote tools and an automated trouble ticketing system Ensure a detailed resolution is documented in the automated trouble ticketing system Resolve tickets that the Enterprise Service Desk cannot resolve Minimum Requirements Position is contingent on a passing a background check and drug screening Position is contingent on obtaining CompTIA Security+ Certification with CE Designation Position is contingent on obtaining a Secret Security Clearance under the Department of Defense U.S. Citizenship required Ability to properly diagnose computer software/hardware problems Ability to work with users to properly assist and train on computer related issues Ability to work tickets in Remedy Prior Customer Service Experience #J-18808-Ljbffr