Lead Technician

About The Job

Title: Access Control & CCTV Lead Technician

Location: Charlotte, NC

Salary Range: $70K–$80K

Topa Group is partnered with a premier security systems integrator in Charlotte . We are seeking a highly skilled Lead Technician specializing in enterprise-level Access Control and IP Video Surveillance. This is a leadership role designed for a "working lead" who can expertly program complex systems while managing a field crew of 2–5 technicians . You will oversee projects from rough-in through commissioning, ensuring all installations meet our high standards for quality and local Charlotte code compliance.

Key Responsibilities

• System Leadership: Lead a crew of 2–5 technicians on-site, directing daily tasks and ensuring project milestones are met.
• Installation & Programming: Hands-on installation and high-level programming of integrated security platforms including Avigilon, Axis, Milestone, Digital Watchdog, Paxton, and Software House.
• Technical Troubleshooting: Diagnose and resolve complex networking and hardware issues, including IP camera configurations, server setups, and controller communication errors.
• Quality Control: Conduct final walk-throughs and commissioning to ensure all system components function according to the scope of work and client expectations.
• Project Documentation: Maintain accurate as-built drawings, device schedules, and daily progress reports.
• Client Interface: Serve as the primary on-site point of contact for clients, providing professional system demonstrations and basic user training.

Qualifications & Experience

• Experience: 5+ years in the commercial security industry, with at least 2 years in a lead or supervisory capacity.
• Technical Proficiency: Extensive experience with the installation and programming of major manufacturers (Avigilon, Axis, Milestone, and/or Software House preferred).
• Networking: Strong understanding of IP networking, including VLANs, POE power budgets, and network rack builds.
• Leadership: Proven ability to manage, mentor, and motivate a small field team.
• Compliance: Deep knowledge of low-voltage electrical standards and building codes.
• Licensing: Valid driver’s license and ability to pass a state-required security background check (North Carolina Alarm Systems Licensing Board).

Work Environment & Benefits

• Field-Based: Majority of time spent at job sites across the Charlotte Metro area.
• Competitive Benefits: Includes 401(k) with company match, comprehensive health, dental, and vision insurance.
• Professional Growth: Paid training and manufacturer-specific certification opportunities.
• Tools & Tech: Company-provided vehicle, laptop, and specialized testing equipment.