PBX Operator

SummaryJob Description:PBX OperatorFull-Time, Day ShiftPBX (Switchboard)The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.Provide exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.Job Description:Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.Greet and assist visitors with professionalism, courtesy, and accurate information.Respond promptly to emergency alarms, codes, and other critical communications.Process work orders and maintain accurate documentation.Utilize hospital communication systems efficiently while maintaining technical proficiency.Follow hospital safety policies, emergency procedures, and patient safety standards.Requirements High school diploma or equivalentCustomer service experience preferredBenefits:Health, Vision, Dental and Pet InsuranceLife InsuranceShort Term and Long-Term Disability and Life InsuranceIdentity Theft ProtectionTuition Reimbursement up to $6,000 annuallyCompany paid Maternity and Paternity Leave5 days of Paid Time Off available upon hireBereavement Leave (includes pets)PTO Sell Back ProgramCompassionate Leave Sharing Program (PTO Donation)Employee Support Fund, for employees in need of emergency financial supportRetirement with Company MatchIf you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!Baptist Health is an Equal Employment Opportunity employer. #J-18808-Ljbffr