Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

\uD83D\uDCCDNorthfield, OH
\uD83D\uDCB2 $17/hour | Full-Time

Looking for more than just another customer service job?

At Jackson Comfort Services, our CSRs are the heart of our business. You're the first person our customers talk to when they need help, and you set the tone for every interaction.

If you enjoy helping people, staying organized, and being part of a team that supports one another, we'd love to meet you!

What You'll Do

• Answer incoming customer calls, texts, and chats
• Schedule HVAC, plumbing, and electrical service appointments
• Create and update customer records
• Work with dispatch and technicians to keep schedules running smoothly
• Provide friendly, professional customer service
• Keep accurate notes and documentation in our CRM

What We're Looking For

• Excellent customer service and communication skills
• Positive attitude and strong work ethic
• Ability to multitask in a fast-paced environment
• Organized with strong attention to detail
• Dependable and reliable
• Comfortable learning new technology

Bonus Points

• ServiceTitan experience
• Call center or dispatch experience
• HVAC, plumbing, electrical, or home services experience

No industry experience? That's okay! If you have a great attitude and love helping people, we'll teach you the rest.

What We Offer

• $17/hour
• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Company Match
• Ongoing training and career growth
• Full-time, year-round stability
• A supportive team that values hard work and great customer service

Why Jackson Comfort?

Our team lives by five simple values:

⭐ Be Likeable
⭐ Be Ethical
⭐ Be Responsible
⭐ Be Knowledgeable
⭐ Be Reliable

If those values sound like you, you'll fit right in.

Ready to join a company where people matter? Apply today—we'd love to meet you!

#SG&A

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.