Care Navigator (OR - Eugene/Lane County)

Job Description

Job Description

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch . Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care.

Recognized by Inc. 5000 as one of America’s Fastest-Growing Private Companies and honored five consecutive years as a “Best Place to Work” by the Phoenix Business Journal , APH continues to expand its reach and impact.

APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines.

With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need.

POSITION PURPOSE

The Care Navigator, who can be any person with medical experience (Medical Assistant, Certified Nursing Assistant, Emergency Medical Technician, etc.) will meet with members in their homes to complete preventative screenings. As a Care Navigator, you will work with and within physician practices to review medical charts with the goal of capturing missing data that will support care gap closures. In the Care Navigator role, you will also communicate with patients regularly to obtain current statuses, review visit plans, provide education, and collaborate with other professional staff. Additionally, you will coordinate appointments and other service needs for a higher rate of care gap closure while meeting the outlined quality measurements.

This position requires travel to Eugene around Lane County, and surrounding areas to provide in-home support to our patients.

DUTIES & RESPONSIBILITIES

• Work collaboratively within a team setting to provide positive patient outcomes.
• Demonstrate professional, appropriate, and effective communication with patients, families, and other team members to ensure the continuum of care.
• Maintain patient confidentiality, following HIPPA guidelines and regulations.
• Will be required to travel to assigned members’ homes for screenings.
• Adheres to outpatient treatment center policies and procedures to ensure safety and quality care.
• Perform in-home preventative care testing and education.
• Collect and submit data to and from EMR.
• Demonstrate a positive and professional attitude in providing customer service and quality care.
• Performs other duties as assigned.

SKILLS & QUALIFICATIONS

• One (1) year of medical experience.
• RMA, CMA, CNA, and/or EMT experience.
• Must have the willingness to drive with a clean driving record.
• Reliable transportation.
• Excellent communication skills, both verbal and written.
• Requires problem-solving and decision-making.
• Must be able to work in a self-directed environment.
• Must have a willingness to drive and a good driving record.
• Identify and resolve problems in efficient and effective ways.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Adapts to changing business needs, conditions, and work responsibilities.

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma or GED required.
• Associate’s degree is preferred.
• Medical Assistant schooling is strongly preferred.
• Medical Assistant certification preferred.
• Certified Nursing Assistant certification preferred.
• Emergency Medical Technician certification preferred.
• CPR/BLS certification.
• Annual TB testing.
• Unrestricted driver's license.

BENEFITS & TOTAL REWARDS

• Paid Orientation and Training
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (9 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours

CHARACTER & COMPETENCIES

• Courage – To have the courage to the right thing at the right time.
• Ownership – To take ownership of every issue you touch.
• Respect – To respect yourself, co-workers, and for those whom you care.
• Excellence – To be excellent in all that you do.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS

• Must be able to frequently drive long distances, which may require a two-hour radius of your designated county (travel time is paid and mileage reimbursement is available).
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Must be comfortable with working in a variety of conditions, including members’ homes, physicians’ offices, cold conditions, and hot conditions.
• The employee may occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

SALARY RANGE DISCLAIMER

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $19.00 to $23.00 on an hourly basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.