Front Desk Agent (Full or Part Time) - Resort Guest Services

Job Description

Job Description

Description:

Join our team as a Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you’ll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences.

Position Details

• Employment Type: Full-Time or Part-Time
• Shift: Flexible (Days, Evenings, Weekends, Holidays)
• Department: Front Office / Guest Services

What You’ll Do

• Greet guests in a friendly, professional manner during arrival and departure
• Process guest check-ins and check-outs efficiently and accurately
• Handle all forms of payment, including cash, credit cards, and room charges
• Assign guest rooms and manage room inventory and availability
• Enter and retrieve guest information, reservations, and billing details using property management systems
• Provide information about resort amenities, services, rates, and special packages
• Answer phones and respond to guest inquiries, requests, and concerns promptly
• Assist guests with directions, reservations, and special accommodations
• Maintain accurate records, including registration cards, receipts, and reports
• Prepare, run, and distribute daily reports as needed
• Monitor and maintain front desk supplies, brochures, and materials
• Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift
• Anticipate guest needs, resolve issues, and escalate concerns when appropriate
• Follow all safety, emergency, and resort procedures
• Support overall front office operations and perform additional duties as assigned

Requirements:

What We’re Looking For

• Must be at least 18 years or older
• High school diploma or equivalent required
• Previous customer service, front desk, or hospitality experience preferred (not required)
• Proficiency in Microsoft Excel and basic computer systems
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Professional demeanor with a strong guest service mindset
• Reliable, punctual, and team-oriented

Physical Requirements

• Ability to stand for extended periods of time
• Frequent use of hands for typing, handling documents, and operating office equipment
• Occasional lifting of up to 25 lbs.
• Ability to perform repetitive tasks such as data entry and phone use

Work Environment

• Fast-paced front desk environment within a busy resort setting
• Frequent interaction with guests, team members, and management
• Primarily indoor setting with consistent guest traffic
• Requires flexibility to work weekends, holidays, and peak seasonal periods
• Multitasking environment with frequent interruptions and shifting priorities

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.