Post-Implementation Consultant - Master Data Management Platform

Team: Professional ServicesCity: MadisonState: WI Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleLooking for an opportunity to leverage your Master Data Management (MDM) expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Consultant for our Network team to work with our live customers. As a Consultant, Network MDM, you will be a key member of our team, providing ongoing application administration, subject matter expertise, and strategic advisory for customers live with Veeva Network. You will serve as the definitive "Network Expert" for a portfolio of clients, ensuring their MDM ecosystem remains healthy, optimized, and aligned with best practices. This is a remote, full-time, permanent role, supporting multiple clients in a shared, dedicated capacity.This is a customer-facing role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.What You'll DoStrategic Advisory: Serve as the primary SME for Veeva Network, providing proactive guidance on aligning system capabilities with evolving business requirements and industry regulationsEnvironmental Governance: Manage the critical "Network-to-CRM" interface, ensuring the integrity of end-to-end data flows and validating the accuracy of Data Change Requests (DCRs)System Optimization & Continuity: Own the long-term performance of the Network environment, proactively managing the environment to identify technical debt and ensure optimal performanceBest Practice Guidance: Act as a "guardrail" for customers, recommending industry-standard configurations for match/merge logic, survivorship rules, and data model extensions to prevent system degradationProcess Evolution: Partner with customers to refine their internal data governance processes, ensuring they maximize the value of their Veeva investment post-go-liveConfiguration Enhancements: Independently execute technical tasks within the customer’s environment, including data model updates and system auditsManage client interactions, set expectations, and provide clear, effective communicationTriage, troubleshoot, and resolve client-reported issues related to data, configuration, or platform performanceAI-Enabled Efficiency: Leverage Veeva’s approved AI tools to accelerate documentation, data investigation, and provide faster technical insightsContribute to internal initiatives, knowledge sharing, and best practice developmentUphold the Veeva Vision and Values including “Do the Right Thing” and “Customer Success”Requirements3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data OperationsMaster Data Management experienceHands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholdersAbility to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization targetExcellent verbal and written communication skills are essentialQualified candidates must be legally authorized to be employed in the United StatesNice to HaveHands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan)Experience with SQL for deep-dive data investigationActive Veeva Network or Veeva CRM certificationsExperience in a "Long-term Partner" or Managed Services delivery modelInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows: A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $70,000 - $140,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-Remote#LI-AssociateVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it’s best for you.