ServiceNow Developer

Job Title

This is a remote position. Responsibilities include customizing Service Now applications and facilitating the rollout of new applications and modules, configuring Application UI and configuring workflow. Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests. Conduct detailed analysis of system interactions to determine technical solutions and resolve problems which are cost effective and consistent with user needs, system capacities and capabilities. Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools. Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible. Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments. Project Management includes gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the Service transformation teams. Identify problems related to primary financial software and determine corrective action. Maintenance involves working with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.

Requirements include 2+ years' experience in at least 2 of the following: development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET; 2+ years' experience of hands-on in configuring Service Now; 2+ years' in agile delivery methodologies; 2+ years' experience with client/server and applications system architectures and migration; ITIL or Service Now certification; experience in loading the data into ServiceNow using import sets; experience in integrating external web services and SOAP based web services, API and emails; excellent written and verbal communication skills; excellent analytical skills; excellent project management and time-management skills; strong problem-solving skills; ability to present technical information in a way that non-technical management and staff will understand; focus on quality and attention to detail.