Admissions Coordinator

Job description

JOB TITLE: Admissions Coordinator
REPORTS TO: Operations Director

SUMMARY OF POSITION: The Admissions Specialist is a key member of a multidisciplinary team of medical and clinical professionals. This role is responsible for managing a high volume of incoming calls through the call center and screening individuals for admission to Acute Treatment Services (ATS) and Clinical Stabilization Services (CSS). The Specialist ensures timely and accurate intake processes, maintains essential documentation, and provides outstanding customer service to patients, families, and referral sources.

PRIMARY RESPONSIBILITIES:
• Conduct phone screenings to determine if individuals meet clinical criteria for admission to the appropriate level of care.
• Verify insurance coverage using multiple web-based platforms.
• Maintain accurate and up-to-date records of bed availability.
• Manage and update all admission and denial logbooks in a timely manner.
• Monitor and coordinate incoming referrals from external agencies.
• Maintain an accurate census across all units at all times.
• Ensure all incoming calls are answered promptly and professionally; return calls as needed and deliver exceptional service to clients, families, and partner agencies.
• Participate in cross-training and support the broader intake department as needed.
REQUIREMENTS:
• Two years' experience in health and human service-related field, preferably working with co-occurring behavioral health and substance use disorders.
• Must be able to pass MA CORI and Drug Testing requirements
• Demonstrated understanding of, and committed to adhering to, federal and state policies (42 CFR Part 2, HIPAA)
• Demonstrated ability to maintain confidentiality, professionalism, & boundaries.
• Demonstrated proficiency in verbal and written communication skills.
• Candidates with lived expertise are encouraged to apply, if in recovery, they must have two years of continuous sobriety
• Personal characteristics of understanding, dedication, empathy and genuineness are essential.

DESIRED SKILLS:
• Working knowledge of 12-Step recovery programs.
• Ability to work collaboratively as part of a team in a fast-paced and high-pressure environment.
• Understanding of confidentiality laws and professional ethics.
• Basic knowledge of medical and psychiatric medications.
• Familiarity with or willingness to learn Motivational Interviewing techniques.
• CPR certification and Nasal Narcan training (or willingness to obtain).
SCHEDULE:
Sunday & Monday 8:30am - 5:00pm & Tuesday - Thursday 10:30am - 7:00pm