Customer Project Manager

Customer Project Manager

Responsibilities As a Customer Project Manager, you will be responsible for managing small to large customer project orders from initiation through closeout. This role serves as the primary point of contact after order receipt and ensures successful execution by coordinating customers, distributors, sales teams, manufacturing facilities, engineering resources, vendors, and internal stakeholders throughout the project lifecycle. Locations: Lenexa, Kansas, or a U.S.Hub office or C.O.E. location. Hybrid schedule of 2 days in office, 3 days remote Own and manage customer projects from order preparation through manufacturing release, shipment, delivery, post-shipment support, and financial reconciliation. Confirm customer requirements including drawings, specifications, job site requirements, bill of materials, and scope alignment while identifying and clarifying exceptions. Partner with Field Sales and project stakeholders to review and validate purchase orders, technical requirements, commercial requirements, schedules, and project deliverables. Serve as the lead customer contact throughout the lifecycle of the project, providing project updates, managing expectations, and ensuring a positive customer experience. Review customer, distributor, and internal requests regarding order status, schedule changes, shipment updates, and project execution milestones. Monitor project performance through kickoff meetings, schedule tracking, progress reviews, issue resolution, and ongoing stakeholder communications. Coordinate activities across multiple business units, manufacturing facilities, engineering teams, vendors, and support organizations to ensure successful project execution. Validate and communicate project schedules while proactively identifying risks, constraints, and opportunities for improvement. Lead issue resolution efforts and collaborate with cross-functional teams to maintain project commitments and customer satisfaction. Utilize project reporting tools, internal systems, and business processes to monitor project health, identify required actions, and drive execution. Manage multiple projects simultaneously while balancing competing priorities and stakeholder needs. Lead project closeout activities including financial reconciliation, verification of equipment delivery, installation support, startup coordination, training support, and completion of project documentation. Build and maintain strong relationships with customers, distributors, sales teams, and internal stakeholders. Compare, differentiate, and propose alternative products or solutions that deliver additional customer value. Drive operational efficiency while maintaining high levels of project execution and customer service. Exercise sound judgment and critical thinking to resolve complex issues and make decisions in ambiguous situations with minimal supervision.

Qualifications We are seeking a customer-focused project professional who thrives in a collaborative environment and enjoys working with multiple stakeholders to drive successful project outcomes. This role is ideal for someone who enjoys relationship management, project coordination, and problem-solving more than highly technical engineering work. Locations: Lenexa, Kansas, or a U.S.Hub office or C.O.E. location. Bachelor's degree in Engineering, Business Administration, Project Management, Construction Management, Operations, or a related discipline. Prior experience in project management, project coordination, customer project management, order management, operations, logistics, manufacturing, construction, industrial, electrical, utility, or infrastructure-related environments. Strong project management skills with the ability to initiate, plan, execute, monitor, and close projects successfully. Excellent communication and interpersonal skills with the ability to build trust and influence stakeholders at all levels. Proven customer-facing experience and a demonstrated ability to manage customer expectations, resolve issues, and strengthen long-term relationships. Ability to prioritize competing demands across multiple projects, customers, and internal teams. Strong organizational, time management, and multitasking skills in a fast-paced environment. Experience collaborating across cross-functional teams and coordinating activities between internal and external stakeholders. Strong leadership capability with the ability to work independently and deliver results. Excellent critical thinking, analytical, and problem-solving skills. Comfortable operating in ambiguous situations where resourcefulness, initiative, and sound decision-making are required. Experience reviewing schedules, managing project milestones, monitoring risks, and driving projects to successful completion. Proficiency with Microsoft Office applications, including Excel and other business productivity tools. Familiarity with electrical distribution equipment, power systems, industrial products, manufacturing environments, or related industries is preferred. Experience working with distributors, contractors, vendors, or customer-facing project environments is highly desirable. CAPM, PMP, or similar project management certification is a plus. Demonstrated career stability and a track record of successful collaboration, communication, and customer support.

What Will Make You Successful? Advanced prioritization skills with the ability to manage competing demands across multiple projects and stakeholders. Strong customer orientation with a passion for delivering exceptional customer experiences. Proven ability to build relationships and collaborate effectively with customers, sales teams, manufacturing facilities, and cross-functional partners. Ability to manage 30+ concurrent projects while maintaining attention to detail and responsiveness. Resourcefulness and confidence navigating challenges without predefined solutions. A proactive, solutions-oriented mindset focused on continuous improvement and innovation. Strong communication skills and comfort working with local and global stakeholders. A strategic thinker who balances big-picture objectives with hands-on execution. Commitment to professional development and long-term career growth.

Why Join Us? Opportunity to lead impactful customer projects from start to finish and directly influence customer success. High-visibility role working with a diverse network of customers, distributors, sales teams, manufacturing facilities, and business leaders. Collaborative team environment with experienced project managers who actively support, mentor, and share knowledge. Flexible hybrid work environment with opportunities for both in-person collaboration and remote work. Manager focused on employee growth, professional development, and career advancement. Exposure to complex, cross-functional projects that build valuable project management and business leadership experience. Strong long-term career growth potential within a global organization.