Customer Service Specialist

Ensuring Charts Success

Howden a Chart Industries Company is a global engineering business with a focus on providing clients with industrial products that help multiple sectors improve their everyday processes. Howdens core focus is on providing quality solutions for air and gas handling and has over a century of experience in doing so.

What Will You Do

We are searching for an upbeat and efficient Customer Service Specialist with a positive attitude to join our customer care team. The individual in this key role will deliver information to both internal and external customers in a timely and professional manner.

Key responsibilities
Promptly respond to external customers and channel partners with on time quotations pricing and lead times on one of our quick turnaround product lines.
Build relationships with customers by efficiently and accurately processing new orders as well as providing continuous updated lead time and tracking information.
Prioritize and respond to a moderate volume of emails and calls daily.
Prepare submittal packets for Sales Team.
Recognize evaluate and resolve problems effectively escalating complaints or issues when needed.

Onsite position

Your Physical Work Environment Will Require

Sitting for long periods of time. Working on a computer. Speaking with customers.

Your Experience Should Be...

Education: High School Diploma or Equivalent Required
Experience
Minimum of 2 years experience in a customer service role
Order entry in an ERP system Or Baan preferred
Excellent clerical skills
Experience with contract review/administration
Proficiency in Microsoft Office products such as Excel Word and Access.
Skills
Ability to communicate effectively both verbal and written
Ability to respond appropriately under pressure
Strong order entry/database skills
Excellent organizational skills.

Our Benefits Package...

Medical Dental Vision and other benefits

Required Experience:

IC