Contents Project Manager

Job Description

Job Description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• Company car
• Competitive salary
• Dental insurance

Who We Are: We are SERVPRO of Northwest Charlotte. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry. 

In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

Job Description
The Contents Project Manager will serve our customers who need their damaged properties cleaned and their belongings safely moved. You will work with the Contents Project Coordinator to schedule and plan jobs. You will manage customer contents jobs and crews according to SERVPRO procedures. You must be comfortable working in challenging situations, enjoy meeting people, have superb interpersonal skills, and be a great leader. 

Responsibilities

• Manage contents and cleaning crews and jobs according to SERVPRO procedures
• Perform job estimates and scope services
• Review job scopes to ensure accuracy and to ensure staff is prepared with necessary supplies and equipment
• Assign crews and coordinate work for cleaning jobs and customer contents packouts and packbacks
• Supervise Team activity and monitor jobs from start to finish
• Establish rapport and reliably communicate with commercial and residential customers, and insurance representatives
• Keep Contents Manager and Contents Project Coordinator updated on job progress
• Resolve problems quickly as they arise
• Manage job file documentation, job profitability, and efficiency
• Review final job paperwork including, scope, estimate, job diary, and work orders 

Qualification Requirements

• Restoration cleaning experience
• Shipping/receiving and inventory management
• Contents packing and moving experience
• Ability to travel locally and between NC and SC on day trips
• Ability to successfully complete a criminal background check subject to applicable laws
• Effective written and oral communication skills
• Accurate math skills

Physical Requirements and Work Environment

• Exposure to cleaning products and chemicals
• Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights 
• Ability to access and work in tight spaces (i.e. crawl spaces, attics)
• Ability to walk, stand, sit, and drive for long periods of time
• Ability to repetitively push, pull, lift, and carry objects