Housing Supervisor

Title Housing Supervisor Reports To Manager of Housing Programs Classification Full-Time, Exempt (Non-Union – Managerial) Salary Range $50,000 - $60,000 (Compensation is commensurate based on experience, skills, education, and training.) La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities. La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels. Job Summary The Housing Supervisor is pivotal to the oversight and coordination of our Housing programs, which include Pa’Lante, Youth in College, Pierce House, Flexible Housing Pool, KEYS, and more. These programs are framed by our principles of Housing First, Harm Reduction, Case Management, and Trauma-Informed Care. The position requires a full-time commitment from Monday to Friday, with occasional availability during weekends and evenings. Summary Of Responsibilities Lead and oversee our Housing Programs at La Casa Norte, driving impactful solutions to homelessness. This role involves program management, client support, staff supervision, data management, and fostering community partnerships. Program Supervision and Monitoring Manage daily operations of LCN Housing Programs, including the include Pa’Lante, Youth in College, Pierce House, Flexible Housing Pool, KEYS, and more Ensure program data and documentation is maintained in compliance with agency and external policies and procedures and applicable funding standards. Ensure that programmatic strategic objectives and outcomes are achieved. Supervise case management activities, supporting participant housing placement, income enhancement, health and wellness improvement, life skills development, and family stability. Act as the main contact for housing programs matters, coordinating referrals, tenant/landlord issues and cross program coordination. Cultivate relationships with community providers for comprehensive participant support. Collaborate with program leadership on annual program plans, providing quarterly and annual updates on progress. Intervene in crises, ensure budget compliance, and review housing policies and procedures to ensure alignment with current regulations and best practices. Implement best practices, ensure regulatory compliance, and adapt to changes. Keep abreast of changing regulations and requirements from local, state, and federal agencies, ensuring that the program is always in compliance. Step in to ensure seamless service provision by assisting case managers in their absence or accommodating special client-based arrangements when needed. Work collaboratively with LCN property management team to ensure participant housing needs are met and housing safety guidelines are maintained in all units. Client Support Use Motivational Interviewing techniques for positive behavioral change. Work collaboratively with case managers to conduct home visits and to develop tailored service plans for clients, outlining clear goals and tasks towards housing stability and financial self-sufficiency. Provide counseling and mentorship, individually and in groups. Offer crisis support to clients during nights and weekends as needed. Advocate for clients at landlord/tenant court and other legal settings when necessary. Address systemic barriers to housing access. Staff and Intern Supervision Provide effective leadership by adapting management styles as appropriate. Conduct regular 1:1 supervision with assigned case management team, provide ongoing support and feedback as needed to ensure successful program delivery and strategic objectives are achieved. Administer probationary and annual performance review and employee goal plan Ensure the case management team is appropriately trained and has access to all necessary resources to successfully meet performance objectives. Empower team and peers. Foster transparent and accountable team culture. Maintain quality of services and resolve conflicts. Promote continuous learning and peer mentorship. Data Management and Funding Support Maintain accurate program data and documentation, including Client Track, HMIS, Caseworthy, daily logs, quarterly reports and annual program reports. Collaborate with the Data & Evaluation Associate and the Development and Finance departments on program funding and budgeting. Stay updated on housing trends and best practices for continual program improvement. Maintain current systems and recommend new ones for tracking and evaluating program statistics to ensure program objectives and outcomes are met. Quality Assurance and Compliance Support the periodic review of case documentation, leasing documents, service plans, and outcomes data to ensure quality, consistency, and funder compliance Assist in resolving systemic barriers to service delivery, supporting continuous improvement across teams. Promote equity in service access and delivery. Maintain accurate program data and documentation, including Client Track, HMIS, Caseworthy, daily logs, quarterly reports and annual program reports. Collaborate with the Development and Finance departments on program funding and budgeting. Stay updated on housing trends and best practices for continual program improvement. Maintain current systems and recommend new ones for tracking and evaluating program statistics to ensure program objectives and outcomes are met. General Responsibilities Attend weekly staff meetings and other staff training sessions. Play a proactive role in fundraising efforts, including helping organize fundraising events, and building relationships with potential donors. Engage with local community organizations and leaders to foster partnerships and collaborations that will enhance service delivery. Contribute to new program development. Stay current with field developments through workshops and conferences. Perform other duties as necessitated in the supervision of the program. Qualifications Required Bachelor’s degree in social work, psychology, or a related field or at least five (5) years of relevant experience. Reliable vehicle with insurance and valid driver’s license. Experience with homeless and at-risk youth. Demonstrated experience coaching, mentoring, or training peers or interdisciplinary teams. Skilled in group facilitation and diverse environments. Strong working knowledge of housing first, harm reduction, and trauma-informed care principles. Strong written and verbal communication skills. Flexible schedule, including availability on weekends and evenings. Ability to work flexibly across multiple programs and physical sites as needed. Ability to pass a DCFS Background Check. Preferred Master’s degree preferred Bilingual (English/Spanish) preferred. Previous supervisory experience preferred Experience in supportive housing, emergency shelter, youth services, or reentry work. Familiarity with CaseWorthy, HMIS, or other case management systems. Compensation and Benefits Package Includes Paid Time Off: 14 vacation days per year. Personal Days: 7 personal days per year (may be carried over into the following year but must be used by December 31 of that year). Holidays: 10 paid holidays annually. Sick Leave: 6 sick days per year (up to 20 hours of unused sick time may be carried over year to year). Health Insurance: Medical coverage through Blue Cross and Blue Shield of Illinois (HMO or PPO options available). Dental and Vision Insurance: Comprehensive coverage options available. Retirement Savings: 403(b) retirement savings plan. Life Insurance: $25,000 in basic term life insurance (provided at no cost to the employee). Disability Insurance: Long-term disability insurance (provided at no cost to the employee). Flexible Spending Accounts (FSA): Options for pre-tax savings on eligible healthcare, transit, and dependent care expenses. Employee Assistance Program (EAP): Confidential support and resources for employees. Supervisory and Non-Union Classification Justification This position is classified as Non-Union based on the following exemptions under applicable labor law: Managerial Exclusion: The Associate Director has hiring, supervision, evaluation, and discipline authority over multiple staff roles and provides strategic direction in operational planning. Supervisory Exclusion: The position includes direct supervision of staff and vendors, assignment of work, and oversight of work quality and performance. Confidentiality Exclusion: The Associate Director has access to sensitive personnel, financial, and vendor information, including emergency preparedness plans and contract negotiations, which require discretion and confidentiality in decision-making. La Casa Norte is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, age, veteran status, national origin, pregnancy or related conditions, or disability. While performing the duties of this job, the employee is regularly required to communicate effectively, sit for long periods of time, reach, move about the office, lift and/or move up to 25 pounds. La Casa Norte will consider requests or exceptions based on legally protected religious observances, as reasonable accommodations to an employee’s disability, or as otherwise required by law. #J-18808-Ljbffr