Shift Lead Veterinary Assitant

Banfield Braintree South Shore MA | 005383 April 26, 2026

$41K - $52K

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Role Overview The Shift Lead performs the duties of a Client Services Coordinator or Vet Assistant when not assisting the Practice Manager or Chief of Staff, guiding the team to maximize productivity and profitability of the hospital. This role works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients, internal stakeholders and colleagues. Responsibilities Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients. Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Day‑to‑day supervision of the team when called upon and ensure quality medical care, exceptional client service, associate engagement and maximum productivity. Create an environment where the team delivers quality, efficient, and effective veterinary care to pets and fosters associate engagement so that associates do their best and feel proud to be part of the team. Provide professional, efficient, and exceptional client service (lead by example), ensuring all associates follow the same standards, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; resolve client issues effectively. Assist in scheduling associates to meet client needs, proactively plan time off and CE scheduling. Ensure compliance with all practice policies and procedures. Ensure adherence to Banfield dress and grooming guidelines. Qualifications You must believe preventive care is the best and only way to achieve a long and healthy life for each pet. You must embrace and thrive on providing exceptional client and pet experiences. You must be available to work weekend and evening shifts. You must be comfortable working in an environment with loud noise and strong smells. You must be 18 years of age or older. You must have a minimum of two years of veterinary hospital experience. Benefits Banfield offers all associates a generous benefits package including 401(k), paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision and dental insurance is offered to associates based on eligibility. A career at Banfield means you’ll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Here at Banfield, we prioritize your well‑being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Banfield supports veterinary professionals by addressing student debt. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance. Top-Tier Mental Health and Wellbeing Resources: Access industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with company-paid Associate life insurance and the option to purchase additional coverage. Company-Paid Short- and Long-Term Disability: Financial protection if you face a temporary or long-term disability. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money. Health Savings Account (HSA): Maximize your healthcare dollars with a tax‑advantaged HSA. Paid Parental Leave: Support for paid parental leave for both birth and adoption, giving you time to bond with new family members. Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities. Back-Up Child and Elder Care & Family Support Resources: Help you keep things running smoothly when life’s unpredictable moments arise. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: A digital exercise therapy program to fit your busy lifestyle. Voluntary Protection Benefits: Coverage for the unexpected, including hospital stays, critical illness, and accidents. Legal Plan: Affordable legal plan covering a wide range of legal needs. Identity Protection: Protects your personal information by alerting you to suspicious activity. Commuter Benefits: Reduce commuting stress with convenient and cost‑effective benefits. Three Free Optimum Wellness Plans for Pets: Provide three free wellness plans to ensure your pets receive the best preventive and general care. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); part‑time Associates are eligible for those benefits with an asterisk (*). Pay Range Hourly: $20.35 - $26.00. The pay range reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Apply for This Role Company: Banfield Braintree South Shore MA | 005383 To apply, visit Banfield.com/Careers. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #J-18808-Ljbffr Dormont Manufacturing Co