BARTENDER-HOTEL HOSPITALITY

Job Description – Bartender

Reports To: General Manager, Department Manager, or other designated member of hotel leadership

Requirements

• High school diploma or equivalent preferred
• Previous bartending, restaurant, or hospitality experience preferred
• Knowledge of alcoholic and non-alcoholic beverages, cocktails, beer, and wine service
• Prepare and cook items from the hotel’s bar food menu in accordance with hotel recipes, food safety standards and presentation guidelines
• Ability to accurately handle cash, credit card transactions, and point-of-sale systems
• Strong customer service and communication skills
• Ability to stand and walk for extended periods of time
• Ability to lift, carry, push, or pull up to 50 pounds
• Ability to work flexible schedules including evenings, weekends, holidays, and overtime as needed
• Knowledge of responsible alcohol service and local liquor laws
• Food Handler Certification and Responsible Beverage Service Certification preferred or required based on local regulations

General Responsibilities

• Provide professional, friendly, and efficient beverage service to hotel guests
• Prepare and serve alcoholic and non-alcoholic beverages according to hotel standards and recipes
• Maintain cleanliness, organization, and sanitation of bar areas and equipment
• Ensure compliance with all alcohol service laws and company policies
• Maintain accurate cash handling and transaction procedures
• Support overall guest satisfaction through attentive and courteous service
• Assist with inventory control, stocking, and minimizing product waste

Specific Responsibilities

• Greet guests promptly and provide excellent customer service
• Take beverage and food orders accurately and efficiently
• Prepare cocktails, mixed drinks, beer, wine, and other beverages according to established recipes and standards
• Verify guest age identification and monitor responsible alcohol consumption
• Operate point-of-sale systems and process guest payments accurately
• Maintain clean and organized bar stations, storage areas, and service areas
• Restock liquor, mixers, garnishes, glassware, and supplies as needed
• Monitor inventory levels and notify management of shortages or supply needs
• Wash and sanitize glassware, bar tools, and equipment
• Follow proper opening and closing procedures for the bar area
• Assist servers and other staff members during busy periods
• Maintain knowledge of current drink menus, promotions, and hotel services
• Report equipment malfunctions, safety concerns, or guest issues to management promptly
• Follow all company safety, sanitation, and emergency procedures

Optimum Attributes

• Friendly and outgoing personality
• Strong multitasking and organizational skills
• Ability to work efficiently in a fast-paced environment
• Professional appearance and demeanor
• Dependable, punctual, and team-oriented
• Strong attention to detail and accuracy
• Positive attitude and strong guest service focus
• Ability to remain calm and professional under pressure
• Basic food preparation and kitchen safety knowledge preferred

Performance Standards

• Provides prompt, courteous, and professional guest service at all times
• Prepares beverages accurately according to recipes and presentation standards
• Maintains compliance with alcohol service laws and company policies
• Accurately handles cash, payments, and point-of-sale transactions
• Maintains clean, organized, and sanitary work areas throughout each shift
• Demonstrates reliability through punctuality and attendance
• Works cooperatively and respectfully with coworkers and management
• Minimizes product waste and follows inventory control procedures
• Responds effectively to guest concerns and special requests
• Maintains safe work practices and proper equipment usage

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable