SAP Supply Chain Tower Lead (OSS) - Support (AMS) & Application Development (AD)
$98.5k - $281.84kCapgemini
- SAP Supply Chain Tower Lead (OSS) - Support (AMS) & Application Development (AD)AtlantaApply for this job* Permanent* Experienced Professionals* SaaS Solutions* ID 473204-en\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## **Location**Must be local or willing to relocate to Cincinnati, OH.## **About the job you're considering**As a Senior Manager – SAP Supply Chain Tower Lead (OSS), you will play a critical leadership role in shaping, delivering, and scaling SAP Supply Chain services across Application Development (AD) and Application Management Services (AMS) engagements (SAP and Non/SAP systems). This role is responsible for owning tower‐level delivery, driving operational excellence, and serving as a trusted advisor to clients across ongoing support, transformation, and enhancement programs. You will lead multi‐vendor delivery teams, owning end‐to‐end accountability for SAP Supply Chain solutions across modules such as SD/OTC, MM, PP, WM/EWM, and IBP, while ensuring stability, continuous improvement, and business value realization in both run and change landscapes.The role requires strong leadership experience across development programs and/or AMS engagements, with the ability to rapidly adapt delivery models and governance to meet client needs. In this position, you will balance hands‐on delivery leadership with strategic oversight, ensuring predictable outcomes across service levels, enhancements, releases, and transformation initiatives. You will partner closely with client leadership, internal stakeholders, and cross‐tower counterparts to align SAP Supply Chain solutions with broader business objectives and long‐term roadmaps. As a SaaS Solution Architect, you will bring your SaaS - and also non-SaaS - technology capabilities to architect solutions, converting business ambitions into Multi-Pillar SaaS architectures that enable agile, flexible and end-to-end business outcomes.## **Your Role*** Own the assigned Supply Chain functional area, leadership exposure across Development and AMS projects (or exposure to Development project and ability to quickly learn AMS projects).* Independently lead functional design discussion aligned with SAP best practices and Maintain strong knowledge of business processes and cross-module integrations* Lead the SAP Supply Chain Tower across AMS and AD, with full responsibility for delivery excellence, service quality, and client satisfaction and Act as functional escalation point for issues and solution decisions* Production Support Ownership- Leading L2/L3 Application Support for the functional tower, Ensure system availability, stability, and business continuity and* Take ownership of high-priority incidents, production outages, and act as functional escalation point for issues and solution decisions* Maintain knowledge of business Processes and cross-module integrations.* Engage with business users, process owners, architects, and program leadership, Coordinate/Lead functional workshops, design reviews, and governance forums & Communicate risks, dependencies, solution options, and impacts clearly* Incident, Problem & Change Management- Drive root cause analysis (RCA) and permanent fixes, Manage recurring issues and reduction of incident backlog and Ensure SLA, OLA, and KPI compliance* Oversee and guide SAP development initiatives, enhancements, and modernization programs while maintaining system stability in managed services environments.* Act as a client‐facing leader, building trusted relationships with senior stakeholders and advising on solution direction, operational improvements, and transformation opportunities.* Collaborate with account, solutioning, and practice leadership on growth, renewals, and expansion opportunities.* Mentor and develop future leaders within the SAP Supply Chain tower, promoting a culture of excellence, ownership, and innovation.## **Your Skills and Experience*** Bachelor’s degree in Engineering, Information Systems, Supply Chain, Business, or a related field.* 12+ years of SAP experience, with delivery leadership across Application Development (AD) and/or Application Management Services (AMS).* Strong SAP Supply Chain knowledge (Past hands-on experience) across MM, SD, PP, WM/EWM, TM, and integrated end‐to‐end processes.* Executive‐level client engagement experience, serving as a trusted advisor.* Experience supporting account growth, renewals, and expansion in partnership with account leadership.* SAP certifications strongly preferredThe base compensation range for this role in the posted location is: $98,497- $281,842Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
- J-18808-Ljbffr Capgemini
Vacancy posted 2 days ago
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