Sales & Marketing Assistant

Job Description

Job Description

Company Overview

Designer Homes of PA is part of the Ritz-Craft family of companies, a trusted name in custom modular home building known for quality craftsmanship, innovation, and customer-focused service. Our team is committed to creating an exceptional homebuilding experience by combining personalized attention, professional expertise, and efficient building solutions. We take pride in helping clients bring their vision to life while maintaining the highest standards of integrity, communication, and professionalism throughout every stage of the process.

Position Summary

The Sales & Marketing Assistant is a highly visible, client-facing role that combines marketing, sales support, client communication, accounting assistance, and front desk operations. As the "face" of the location, this position ensures every interaction reflects a relationship-driven, family-owned builder focused on making homeownership simple and enjoyable. You will support prospective homeowners from initial inquiry through early sales stages, helping present custom home solutions, manage follow-ups, and build strong client relationships. The role also supports marketing efforts across digital and community channels while maintaining a professional, organized front office and assisting with basic accounting and administrative tasks.

Primary Responsibilities:

• Assist the Manager with end-to-end client communication from lead through move-in, ensuring a consistent, high-quality customer experience.
• Handle inbound sales inquiries, maintain CRM accuracy, schedule appointments, and support sales calendars and follow-ups.
• Coordinate client tours and consultations, and support the New Home Consultant with estimates and client materials (PEPs, investment summaries).
• Communicate proactively with clients to provide updates, resolve issues, and ensure a high level of customer experience throughout the process.
• Support post-sale warranty communication and prepare monthly sales tracking and reports.
• Lead brand and marketing efforts, including campaigns, content creation, digital marketing, and advertising across all platforms.
• Plan and coordinate events such as home shows, model home events, and community marketing initiatives.
• Serve as marketing and client experience liaison across sales, construction, and leadership teams.
• Lead client design selections and meetings, ensuring all decisions align with budget, are properly documented, and serving as a mentor to the Administrator.
• Work with the Manager to review contracts, pricing, and supporting documents for accuracy and completeness prior to presentation to clients for execution.
• Oversee residential CAD plans (site, floor, foundation, elevations, utilities, etc.) with support from the modular manufacturer and ensure all documentation is permitting-ready.
• Maintain a proactive working relationship with the modular manufacturer to streamline and expedite all sales, production, and service-related processes.
• Support the client throughout the permitting process and assist the Production Manager through inspections, including submissions, tracking, and issue resolution to prevent delays.
• Utilize Buildertrend and Wix to track, document, and manage client communications, project updates, and construction progress, ensuring accurate, real-time information is maintained throughout the project lifecycle.
• Develop and maintain lender relationships with banks and financing partners to enhance the customer experience and support financing solutions throughout the sales process.
• Maintain showroom, model homes, and office branding and presentation standards.
• Support accounting and administrative functions including contracts, invoices, job budgets, and documentation management.
• Track compliance items such as insurance, licenses, vehicle records, and related documentation.
• Assist with general office operations including phones, mail, front desk coverage, and office organization.

Secondary Responsibilities:

• Serve as the front desk and primary office contact by greeting visitors, answering calls, managing inquiries, and maintaining a professional reception area.
• Maintain daily office and model home operations, including supplies, mail, phones, equipment, coffee bar, and opening/closing duties.
• Communicate with clients to provide updates, answer questions, and support a positive, transparent pre-construction experience.
• Support sales and marketing by maintaining CRM accuracy, updating tasks, and assisting with promotions, campaigns, and event materials.
• Assist with planning and execution of events, home shows, and community marketing initiatives.
• Execute marketing tasks including brand consistency, website updates, and support of campaigns and partnerships.
• Provide administrative support including scheduling, meetings, client visits, documentation, and internal coordination.
• Prepare client welcome materials and support the post-sale handoff experience.
• Guide clients through educational final walkthroughs to ensure understanding and satisfaction.
• Support compliance tracking, documentation, and company standards as directed by leadership.
• Contribute to ongoing process improvement and professional development across marketing, office operations, and client experience functions.

Qualifications:

• Valid driver's license, reliable transportation, and ability to travel independently to job sites, events, and meetings.
• Strong computer proficiency, including CRM, marketing, and general business systems.
• Strong communication, interpersonal, and presentation skills with the ability to engage clients and teams professionally in person and over the phone.
• Understanding of residential construction, pre-construction workflows, and financing basics.
• Availability for occasional evening and weekend meetings, events, or content capture.

Physical Requirements:

• Ability to sit, stand, walk, and move throughout office spaces, model homes, job sites, and event locations for extended periods of time.
• Ability to occasionally lift and carry marketing materials, office supplies, signage, or event materials up to 25 pounds.
• Ability to operate standard office equipment including computers, printers, phones, and scanners.
• Ability to travel locally to events, meetings, and project locations as needed.

Compensation: Competitive pay based on experience and skill level.

Benefits:

In addition to quality and safe working conditions, competitive wages, and employee career growth opportunities, we offer a benefits package that is among the best in the industry. Our comprehensive benefits encourage our employees and their families to build a lifelong relationship with us. Our benefits package includes but is not limited to:

• Affordable Health, Dental, Vision Insurance
• Life Insurance
• 401(k) with 4% company match