Senior Customer Success Guide
$55k - $70kTata Consultancy Services
Job Description Must Have Technical/Functional Skills Certified System Administrator (CSA) ITIL® Foundation Certification Customer Success, IT service management, or SaaS related certifications are an advantage Roles & Responsibilities Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and consistent experience across all customer interactions. Handle escalated or complex issues calmly, ensuring clear communication and timely resolution. Identify opportunities to improve customer satisfaction, retention, and product usage. Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach. Participate in consultative conversations aligned to customer goals and outcomes. Accurately document all customer interactions and actions in the case management system. Ensure follow ups and case closures are completed within defined service level timelines. Adhere to quality standards, security requirements, and operational processes. Strong customer centric mindset with high ownership Excellent verbal and written communication skills Ability to simplify technical information for non technical audiences Structured problem solving and analytical thinking Empathy, professionalism, and resilience in high volume environments Salary Range: $55,000- $70,000 a year Benefits Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Qualifications BACHELOR OF COMPUTER SCIENCE #J-18808-Ljbffr
- ...Responsibilities and Qualifications Customer Success, IT service management, or SaaS related certifications are an advantage Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the first point of...Senior
COVETUS
Cincinnati, OH4 days ago $55k - $70k
...Description This role serves as the first point of contact for customer inquiries across voice, chat, and email channels, resolving issues... .... Qualifications 4-10 years of experience in customer success, IT service management, or SaaS environments. Customer Success...Suggested$55k - $70k
Tata Consultancy Services in Cincinnati is looking for a Customer Service Representative to serve as the first point of contact for customer inquiries across various channels. Candidates should be knowledgeable in IT service management and possess strong communication...Suggested- JPMorganChase seeks a Senior Home Lending Advisor in Cincinnati, Ohio, to leverage expertise in home lending products to enhance customer relationships and drive homeownership initiatives. The role involves collaborating with team members, providing training, and maintaining...SeniorLocal area
- Covetus is seeking a Customer Success Specialist in Cincinnati, Ohio to be the primary contact for customer inquiries via voice, chat, and email. You will apply product knowledge and troubleshooting skills to resolve issues at first contact and deliver a consistent, empathetic...Senior
$55k - $70k
...Consultancy Services Limited is hiring for a position based in Cincinnati, Ohio, where you will serve as the first point of contact for customer inquiries via voice, chat, and email. You are expected to deliver a consistent and professional experience while resolving...Senior- ...Product Line Increase Bancorp product sales and revenue growth year over year Support new client acquisition efforts Monitor client success metrics Collaborate with Pricing and Finance partners Analyze market trends, client needs, and competitive dynamics Develop...Senior
$55k - $70k
Tata Consultancy Services is seeking a Customer Service Representative in Cincinnati, Ohio to handle customer inquiries across multiple channels, resolving issues while delivering a professional and consistent experience. The ideal candidate should hold a Bachelor of Computer...Senior$23 per hour
A community education organization in Cincinnati is seeking a reliable hands-on individual to lead their Summer Stewardship program. The part-time role focuses on outdoor, project-based tasks with adolescents aged 12–15, including gardening and community activities. Ideal...Part timeSummer workFlexible hours2 days per weekMeridian Learning
Cincinnati, OH9 hours ago- ...Job Title At 828 Logistics, our success is our testament to our exceptional team and commitment to providing best-in-class service. We believe in building strong relationships with our customers, understanding their unique requirements, and delivering personalized...SeniorTemporary work
$50 - $150 per day
...Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide! Our passion at US Ghost Adventures is enchanting storytelling. We specialize...Part timeFlexible hoursNight shiftUS-Ghost-Adventure
Cincinnati, OH2 days ago- ...The Senior Account Executive is a strategic sales leader responsible... ...of high-value and complex customer accounts. Serving as a primary... ...builds long-term partnerships. Success in this role requires deep sales... ...contract closure. Oversee and guide the internal quotation and approval...SeniorContract workTemporary workWork at office
TDK SensEI
Cincinnati, OH21 hours ago - ...National Association is seeking a Café Ambassador for the Kenwood Towne Centre in Cincinnati, Ohio. In this role, you'll engage with customers, providing guidance in digital banking while fostering community connections. This is not a traditional banking role; you'll...
$16 per hour
...Associates for their Kenwood Retail Store in Cincinnati, Ohio. As a Sales Associate, you will provide exceptional service, engage customers, and promote brand loyalty while being part of a supportive team environment. The position values work-life balance, offering flexible...Temporary workPart timeFlexible hours- Okta is seeking a Senior Technical Field Authority for Agent Identity, responsible for defining reference architecture and strategically... ...this position offers an opportunity to drive impactful change, guiding key accounts and influencing organizational standards. #J-1880...Senior
$95k - $105k
...Total Expert is the purpose-built customer engagement platform trusted by more than... ...lenders, and credit unions. The Senior Customer Success Manager (CSM) plays a vital role in building... ...of customer challenges, CSMs guide organizations toward achieving their business...SeniorContract workTemporary workWork at officeRemote workWork visaFlexible hours3 days per weekGrabJobs
Cincinnati, OH1 day ago$200k
...stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global... ..., in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director... ...engagement metrics across the portfolio Guide the team in identifying churn risks and...SeniorLocal areaRemote workHome officeFlexible hoursGrabJobs
Cincinnati, OH9 hours ago$200k - $250k
...revolutionizing how businesses connect with their customers, building and deploying AI agents to... ...Pandora. About the Role: As a Senior Account Executive at Bloomreach, you... ...enablement, product marketing, customer success teams, account managers and other...SeniorBase plus commissionLocal areaImmediate startRemote workFlexible hoursGrabJobs
Cincinnati, OH2 days ago- ...seeking a Café Ambassador at Kenwood Towne Centre to engage guests, guiding them through the digital banking ecosystem while providing a welcoming atmosphere. The role requires experience in retail or customer service and excellent communication skills. Benefits include...
- ...financial needs while staying informed about market trends and compliance. If you possess strong communication skills and a passion for customer service, this opportunity offers a rewarding career path in the financial services sector. #J-18808-Ljbffr PrimeLending, A...
- International Executive Service Corps is looking for a Loan Processor in Cincinnati, Ohio. You'll work directly with homebuying customers from Ryan Homes, NVHomes, and Heartland Homes, impacting their lives while ensuring a friendly loan experience. Responsibilities include...
- ...role involves working closely with home buyers to ensure satisfaction throughout the purchase process. You will be responsible for guiding clients from prospecting through to closing contracts, using persuasive communication and technology to enhance the experience. Candidates...Work from homeWeekend work
- General Electric Credit Union in Cincinnati is seeking a Mortgage Loan Originator to assist borrowers in their financial goals. This role involves developing referral relationships and assisting clients throughout the mortgage process. The ideal candidate will have at least...
- ...sales methodology training. The role involves proactive pipeline management and close collaboration with Solution Architects and Customer Success teams in a hybrid work setting. MongoDB offers extensive career development opportunities and competitive benefits in a...Senior
- General Electric Credit Union in Cincinnati is seeking a Mortgage Loan Officer to discuss members' needs and recommend suitable loan products. You will assist members throughout the loan process and ensure their submissions are complete for processing. The ideal candidate...
- A leading tutoring platform in the United States seeks AP Environmental Science Tutors for instant online help. Tutors can accept requests flexibly while earning competitive rates. Responsibilities include assisting students with immediate academic needs and utilizing a...Immediate startRemote workWork from home
Varsity Tutors, a Nerdy Company
Cincinnati, OH4 days ago - AP Environmental Science Tutors (Instant) Join to apply for the AP Environmental Science Tutors (Instant) role at Varsity Tutors, a Nerdy Company The Varsity Tutors Live Learning Platform has thousands of students looking for immediate online AP Environmental Science...Immediate startRemote workNight shiftAfternoon shift
Varsity Tutors, a Nerdy Company
Cincinnati, OH4 days ago $96.5k - $207.5k
Sr. Commercialization Success Manager - Payables Location: Cincinnati, Ohio 45202 Compensation Total Base Pay Range: $96,500.00 - $20... ...support of sales initiatives through product training and joint customer calls. Development of customer education and customer focus...Senior- Ernst & Young Oman is seeking a Commercialization Architect, Assistant Director, to support the commercialization process, focusing on pricing, positioning, and monetization of services. Candidates should have over 6 years of experience in pricing or commercialization....Senior
Ernst & Young Oman
Cincinnati, OH4 days ago - ...forecasting in Salesforce. Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and... ...), and retention results. Technically confident and able to guide customers through setup, usage, and best practices. Strong communication...SeniorWork at officeFlexible hours
Trustpilot
Melbourne, KY21 hours ago
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