Director, Supplemental Health Claims Operations

• Lead a high-performing Supplemental Health Claims team
• Provide strategic leadership and operational oversight for claims and service functions
• Drive service excellence, modernize end-to-end claims operations, strengthen regulatory and operational controls
• Develop talented teams focused on continuous improvement
• Collaborate with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations

Requirements Bachelor’s degree required; advanced degree or industry designation such as CPCU, AIC, or a related credential preferred 5+ years of progressive claims leadership experience, ideally within insurance, health benefits, supplemental health, or a related service environment Demonstrated success leading teams, managing complex operations, and delivering measurable improvements in quality, service, productivity, and customer experience Experience leading change, modernization, or transformation initiatives in a regulated environment Core Competencies Demonstrates strong leadership in managing Supplemental Health Claims teams, with a focus on operational excellence, regulatory compliance, and continuous improvement. Proven ability to drive modernization initiatives and enhance customer experience in a complex, regulated environment. Highest-signal resume keywords Claims Leadership Operational Oversight Regulatory Compliance Change Management Team Development ATS Optimization Keywords Hard Skills Claims Operations Service Excellence Process Improvement Quality Management Productivity Enhancement Soft Skills Strategic Leadership Collaboration Communication Certifications & Qualifications Bachelor's Degree CPCU AIC Industry Keywords Insurance Health Benefits Supplemental Health Service Environment Regulated Environment #J-18808-Ljbffr Jobtailor