Wine Ambassador

Clark Ferrea Winery at Zinc House Farm is a farm-to-table lifestyle brand rooted in five generations of California winemaking heritage. We combine sustainable agriculture, acclaimed wines, culinary experiences, and agritourism to create an integrated destination and content ecosystem that extends beyond the tasting room into customers' daily lives. Clark Ferrea Winery is built on a foundation of teamwork, integrity, and genuine care for our guests and each other. Our culture is rooted in: Warm Hospitality – Every guest should feel welcome, valued, and at home. Excellence in Every Detail – From our wines to our events, quality is at the heart of what we do. Sustainability & Stewardship – We care for our farm and our community with respect for the seasons and the future. Collaboration – We work as a team, celebrating each other’s strengths. The Wine Ambassador will authentically “walk the walk” with our culture, have curiosity for people, and will successfully generate long-term, repeated business from existing and new customers. The Wine Ambassador will be engaging and passionate about people, wine, hospitality, storytelling, and relationship-building. Essential Duties and Responsibilities include, but are not limited to the following: Provide guests with an outstanding experience at both the consumer and trade level by conducting tastings and tours while listening to the needs of each guest. Maintain and exhibit a thorough knowledge of the Clark Ferrea wine portfolio and keep up to date on general wine knowledge. Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and hospitality. Educate guests with accurate information about the winery, its wines, history, and general farm store offerings. Enter wine orders into Commerce7/POS. Utilize excellent customer service skills to increase wine sales and inform guests about shipping options, upselling, sales promotions, or special offers. Introduce and promote wine club benefits and memberships to prospective customers while engaging a relationship model vs. transactional interactions. Assist existing members with pick-ups and orders, actively engaging them to build and maintain relationships. Uphold all responsible beverage service standards, including verifying IDs and guest monitoring. Ability to work private events, public events, and club member events. Take ownership of CRM processes; communicating with members via various capacities; writing, interacting face-to-face, and on the phone. Participate in daily opening and closing procedures, e.g., cleaning, restocking, opening wine stations, etc. Education and Experience: High School diploma or GED equivalent. Previous food & service industry experience preferred. Certificates and Licenses: TIPS Certification or obtained within 90 days of employment. CA Food Handlers certification required. Qualifications: Excellent customer service skills and proven track record of relationship building. Ability to multitask and prioritize. Ability to work independently and make informed decisions while under general supervision and guidance. Ability to contribute to a positive work atmosphere by communicating with guests, colleagues, and management. Results and goal-oriented. Excellent verbal and written communication skills with computer proficiency. Strong relationship-building competency. Ability to work weekends. Wine knowledgeable with the desire to learn more; accreditation a plus. Must be 21 years of age. Must occasionally lift 40 lbs. Working Conditions: Must be able to work in a standing position for long periods of time. Indoor and outdoor environment with exposure to the elements/temperature variations. Work in close quarters or confined spaces. Extended hours. #J-18808-Ljbffr