Manager, Internal Communications

Role Specific Information

Job Description

About the Role
As Manager, Internal Communications, you will lead the Internal Communications Content Team in creating meaningful, memorable and actionable enterprise-wide communications that inform and engage associates.

What You'll Do

• Create and oversee internal communication strategies for large-scale, enterprise-wide initiatives by evaluating the business need, audience, timing and impact of the message
• Oversee the internal communications content calendar with an enterprise-wide focus to ensure associates are informed on key business initiatives
• Manage multi-faceted communication plans focusing on driving consistent messaging and branding across multiple internal communications channels
• Create and edit content that engages and excites associates with a strong focus on AP Style
• Ghostwrite communications for Kohl's executive team, including emails, talking points and scripts
• Influence business partners on the appropriate communication vehicles, timing and message for their communications and ensure content is created and published in a timely manner
• Collaborate closely with video and graphic production partners
• Leverage analytics to guide content strategy and pivot plans as needed to ensure objectives are met and exceeded.
• Align internal communications timing and content with external communications by creating strong relationships with Public Relations and Social content teams
• Build, develop and grow business relationships with partners across the organization, fostering support for internal communication strategies and gathering feedback
• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications
• Create an open, honest and supportive team environment where all associates champion the success of one another
• Oversee team projects to ensure work is completed in alignment with objectives while empowering associates to own their work
• Develop your team through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans
• Ability to lead multiple concurrent projects through effective prioritization, sound decision-making, and a proactive, solution-oriented approach while maintaining exceptional attention to detail
• Strong executive presence with the ability to communicate, influence, and collaborate effectively with stakeholders at all levels of the organization
• Additional tasks may be assigned

What Skills You Have

Required

• Bachelor's degree in Communications, Journalism or Marketing
• 6+ years of experience in Communications, Journalism or Marketing
• Experience writing, proofreading and editing communications focused on AP Style
• 2+ years of experience managing a high-performing team
• Experience using PC and Macintosh environments
• Must be able to travel occasionally (approximately 5% of the time)

Preferred

• Experience in a retail environment

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the "What You'll Do" Section
• Ability to maintain prompt and regular attendance as set by the company
• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
• Ability to comply with dress code requirements
• Ability to learn and comply with all company policies, procedures, standards and guidelines
• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
• Ability to work as part of a team and interact effectively and appropriately with others
• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
• Ability to satisfactorily complete company training programs
• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
• Ability to plan, prioritize and monitor activities across business units
• Ability to complete or oversee the completion of assigned projects in a timely manner