Senior Account Manager

Job Description

Job Description

HexaHive is looking for an experienced Senior Account Manager to lead relationships with a portfolio of ongoing clients.

You’ll be the primary point of contact for key clients — building trusted relationships, learning their businesses, helping clarify priorities, leading conversations, and connecting the right people and expertise to keep work moving forward.

We’re looking for someone who is strong at both relationships and judgment : someone who can listen for what a client really needs, keep the bigger picture in view when priorities compete, communicate clearly, and make people feel like they’re in good hands.

What You’ll Do

• Own the client relationship for an assigned portfolio of accounts
• Develop a strong understanding of each client’s business, goals, priorities, people, and context
• Lead client meetings and conversations
• Ask thoughtful questions to uncover the real need behind a request
• Help clients clarify priorities, decisions, expectations, and next steps
• Keep clients proactively informed about work, upcoming priorities, and anything they need to know
• Communicate HexaHive’s recommendations and the thinking behind them in a clear, approachable way
• Manage multiple clients, priorities, timelines, and changing needs at the same time
• Recognize when strategic, creative, digital, web, advertising, or other expertise is needed and bring the right specialists into the conversation
• Translate client context and needs clearly to internal team members
• Keep priorities aligned with scope, budget, timing, and existing commitments
• Follow through on commitments, questions, risks, and next steps
• Identify opportunities where HexaHive could provide additional meaningful support

What We’re Looking For

You’re someone who:

• Naturally builds strong, trusted client relationships
• Listens closely enough to understand what someone really needs — not just what they’re asking for
• Can keep the bigger picture in view when there are a lot of moving pieces
• Communicates clearly and proactively
• Exercises good judgment when there isn’t an obvious next step
• Can separate what’s urgent from what’s important
• Knows when to make a call and when to bring in the right expert
• Is comfortable leading meetings and navigating difficult or unexpected conversations
• Takes ownership and follows through
• Brings confidence, curiosity, humility, and a collaborative mindset

Required Qualifications

• 4+ years of relevant experience in account management, client services, consulting, marketing, professional services, or a similar client-facing role
• Experience managing multiple clients, accounts, business units, or complex priorities simultaneously
• Experience building and maintaining long-term client or customer relationships
• Experience collaborating with specialists or subject-matter experts
• Familiarity with marketing and the ability to understand and communicate the purpose behind different strategies, channels, and types of work
• Strong written and verbal communication skills
• Demonstrated ability to exercise good judgment and adapt as priorities change

Preferred Qualifications

• Experience in a marketing, advertising, creative, or digital agency
• Experience managing a portfolio of clients across multiple industries
• Experience working with strategists, designers, developers, media teams, consultants, or other specialists
• Experience with ClickUp or a comparable project management platform

Position Details

Location: Bismarck, ND
Employment: Full-time preferred
Work Environment: Primarily in-office with hybrid flexibility once fully trained

Compensation will reflect the experience, judgment, and client leadership you bring to the role.

We’ll discuss compensation expectations early in the hiring process so we can determine alignment before moving into interviews.

How to Apply. Learn more and apply at: hexahive.co/senior-account-manager

\nCompany Description

HexaHive is a Bismarck, ND-based marketing agency helping small and midsize businesses across North Dakota grow through marketing grounded in strategy and rooted in care.

Our team works across strategy, branding, websites, content, campaigns, advertising, and design.
We intentionally keep our client roster focused so we can know our clients personally, understand their businesses, and care deeply about their success. Our clients trust us with businesses, teams, and reputations that matter to them, and we take that responsibility seriously.

Founded in 2019, HexaHive has been recognized as a Top-10 Employer in Bismarck-Mandan five years running, Women-Owned Business of the Year, and for our commitment to ethical business practices.

Company Description

HexaHive is a Bismarck, ND-based marketing agency helping small and midsize businesses across North Dakota grow through marketing grounded in strategy and rooted in care.\n\nOur team works across strategy, branding, websites, content, campaigns, advertising, and design.\nWe intentionally keep our client roster focused so we can know our clients personally, understand their businesses, and care deeply about their success. Our clients trust us with businesses, teams, and reputations that matter to them, and we take that responsibility seriously.\n\nFounded in 2019, HexaHive has been recognized as a Top-10 Employer in Bismarck-Mandan five years running, Women-Owned Business of the Year, and for our commitment to ethical business practices.