Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Louisville, KY (Onsite)

Pay: $20.00/hour

Duration: Contract Assignment (Approximately 6 months, with most assignments ending mid-March to early April based on business needs)

About the Role

We are seeking customer-focused professionals to join a fast-paced call center team supporting tax professionals and consumers during the busy tax season. This role is ideal for candidates with strong customer service experience who enjoy helping others, communicating clearly, and working in a high-volume environment.

As a Customer Service Representative, you will provide account information, explain products and programs, assist customers with inquiries, and deliver an exceptional customer experience across phone, chat, and email channels.

Key Responsibilities

• Answer inbound customer calls efficiently and professionally
• Provide accurate account and product information
• Support customers with inquiries regarding tax refund-related programs
• Assist tax professionals and their clients with service-related questions
• Conduct outbound discovery calls to previous customers and transfer interested customers to the sales team
• Complete customer request forms and documentation
• Accurately document all customer interactions
• Manage multiple customer conversations while maintaining attention to detail
• Respond to customer inquiries through chat and email channels
• Meet quality, productivity, and service-level expectations

QualificationsRequired

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Strong verbal and written communication skills
• Computer proficiency and accurate data entry skills
• Ability to navigate multiple systems simultaneously
• Administrative experience, including email and chat correspondence
• Ability to work in a fast-paced environment

Preferred

• Previous call center experience
• Financial services or banking experience
• Excel proficiency
• Experience supporting customers via chat or email
• Bilingual skills

Ideal Backgrounds

We welcome candidates with experience in:

• Call centers
• Banking or financial services
• Retail leadership roles
• Team lead or supervisor positions
• Customer-facing sales and service environments

Candidates with cashier-only, warehouse-only, or non-customer-facing experience may not be the best fit for this opportunity.

ScheduleStandard Hours

September – December: 8:45 AM – 5:00 PM

Peak Season Hours

December: 8:45 AM – 6:00 PM

January – March: 8:45 AM – 8:00 PM

Saturdays (January – March): 11:00 AM – 3:00 PM

Overtime opportunities are available during peak season, with many team members earning significant additional income through voluntary overtime.

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.