Customer Support Administrator

The individual will operate with a high degree of independence and serve as a key administrative and customer support contact. The role requires strong organization, communication and coordination skills while supporting both U.S. and Korea-based teams. Utilize ERP systems (SAP, CRM, or similar) and Excel-based reporting. Serve as a liaison between U.S. operations and Korea-based teams. Must Have: Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc. Follow the defined SOX (Sarbanes-Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets. Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM. Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods. Provides administrative support to department managers and generate reports for management review. Requirement: Bachelor's degree or equivalent experience in Business Administration, Management, or related field. Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences. Experience with SAP/CRM system is a plus. Strong customer engagement skills via phone and email communications Good command of English and communication skills. Ability to work independently and prioritize tasks in a fast-paced #J-18808-Ljbffr LanceSoft, Inc.