Volunteer Coordinator

Volunteer Services Oversight

Responsible for oversight of volunteer services at MyMichigan Medical Centers in Saginaw and Standish. Responsible for developing, implementing and maintaining volunteer relationships and programs in Saginaw and Standish in collaboration with the volunteer programs across the health system.

Plans, implements, evaluates and monitors all functions of the volunteer program for MyMichigan Medical Center Saginaw and Standish in alignment with all volunteer programs at MyMichigan Health. Focus on growth and recruitment of existing volunteer program.

Builds relationships with and supports volunteers in both service and fundraising activities. Works to streamline processes in departmental administration of volunteer service within health system structure.

Assists with scheduling oversight and support for volunteers through volunteer management software.

Assists with community/volunteer events.

Oversees and provides support to volunteer services at MyMichigan Medical Center Saginaw and Standish, as identified by the manager.

Develops and maintains a working knowledge of all volunteer service areas, programs, policies and procedures of the departments.

Communicates and promotes volunteer services to reflect the MyMichigan Health mission and standards of quality.

Ensures appropriate volunteer orientation practices and on-going education needs for volunteer program.

Coordinates onboarding appointments and prepares new volunteer files in compliance with policies.

Facilitates actual onboarding/orientation.

Oversees management of volunteer-operated gift shop to include inventory management and expense/revenue in coordination with the manager.

Coordinates buying trips using sound business theory to ensure successful and profitable management.

Supports and provides assistance with volunteer led fundraisers in collaboration with the MyMichigan Health volunteer service practices.

Maintains tactful and effective communication with volunteers, the public and internal stakeholders.

Ensures budget compliance and provides ongoing information/communication to volunteers regarding expenses and revenues associated with the volunteer program.

Works closely with MyMichigan Health Foundation in monitoring volunteer-directed donations and approved expenditures.

Supports volunteers in their role in achieving high standards and service quality expectations through communication of policies and practices and coaching/education.

Supports volunteer scheduling and new volunteer roles as appropriate, using volunteer software program under the direction of the manager.

Participates in disaster preparedness exercises and, should an actual disaster occur, follows the communications plan and serves as a liaison to the team.

Provides general assistance to the volunteer services team to support departmental goals.

Uses innovative reminders and refreshers to keep customer service improvement a priority.

Education: ASSOC

Equivalent Experience: Associates degree required, Bachelors degree preferred.