team member

Team Member

Pizza Hut Team Member Location: PURPOSE Performs a variety of duties which may include the duties of a CSR, Dough Prep, Cut & Pack, Cook, Wing Street, and Receiving & Stocking. KEY ACCOUNTABILITIES Essential Functions

Responsible for providing quick and efficient service to customers

Greets customers and takes their food and beverage orders

Accurately records customer's orders on to POS system and computes the amount of the bill

Checks orders to ensure that guest is receiving a complete and correct order.

Inform kitchen staff of shortages or special requests

Takes trash out to dumpster

Sweeps and keeps exterior lot clean at all times throughout the shift

Ensures an accurate accounting of all transactions, collections and disbursements during work shift

Receives cash drawer at beginning of work shift and verify the accuracy by counting money in cash drawer

Obtains and reviews of information regarding price changes or menu specials.

Enter guest orders into POS and verify orders for accuracy

Follow all cash handling policies

Collects cash or charge payments from guests. Make change for cash transactions and provide receipts to guests

Counts money and charge payments in cash drawer at end of shift

May reconcile cash receipts and charge sales with total sales to verify accuracy of transactions

Maintain cleanliness of lobby and register areas, stocks counters, display refrigerators and steam table (if applicable) neatly, accurately and in a timely fashion as per menu

Checks to ensure that all display foods are presented attractively as per standards

Displays food under appropriate hot or cold conditions as per standards

Keeps display equipment clean and free of debris at all times or as assigned

Cleans workstation thoroughly before leaving area assignment.

Relays relevant comments received from customers directly to supervisor.

DOUGH PREP Essential Functions

Responsible for dough preparedness as prescribed by Manager In Charge

Comply with all portioning, quality standards, rules, policies, and safety procedures.

Prep food items as assigned by Manager In Charge

Selects and transports raw items to work area and back. Stores finished products in proper places.

Selects proper equipment and utensils to prepare items as procedures require - slicer, dough mixer, whips, pitcher, proofer, bun-o-matic, retarder and dough roller.

Follow all food safety procedures

CUT & PACK Essential Functions

Checks workstations for presence of small equipment, assembly materials, paper goods and condiments.

Responsible for product assembly, product quality checks, and calls out preparation times for all orders.

Monitors oven setting according to Pizza Hut standards.

Verifies orders are complete and accurate

Check all finished products to ensure compliance with Pizza Hut standards.

Communicate with cooks, front line personnel and MIC for quality controls and feedback.

COOK/WINGSTREET Essential Functions

Responsible and required to prepare and assemble all products according to the customer's order and according to Pizza Hut portioning specifications

Set up the maketable by checking the worktable, counter, dough cabinets, and line refrigeration to ensure they are properly stocked prior to the meal production period.

Check all workstations (maketable, pasta) for presence of appropriate small wares, assembly materials, and stock levels

Monitors all food production areas for safety and sanitation practices and procedures. Checks for cleanliness and ready for customer and provides direction/takes action as necessary

Sets up production cycles, ensure proper inventory levels are available, and calls to back up or replenish items as necessary

Reads order on monitor or printer as they appear. Calls out and coordinates specials/missing items to ensure quick service. Tracks preparation times on all orders checks weight and appearance and passes items into oven

Periodically monitors the need of food and materials supplies, takes action as necessary.

Dishwashing as necessary

Communicates clearly and effectively to food production personnel, receives information and feedback from them on their needs, and takes action based on observation and information received

Cleans and sanitizes workstations on an ongoing basis during meal preparation periods and at the end of the meal period

Monitors work of kitchen staff in the completion of their close-down duties and responsibilities

Set up and maintain the flyer in accordance with brand operating standards

Utilize the fryer to cook menu items as they appear on the monitor or printer

Sauce and package wings according to brand standards

Prep wings and stock Wing Street areas as necessary

RECEIVING & STOCKING Essential Functions

Responsible for the receipt and storage of all food, supplies and materials received in the restaurant using proper EXPERT, FIFO and Pizza Hut procedures

Receives all food, supplies, and materials

Check all incoming items for count, quality and specification

Ensures that items are received and stored at the proper temperatures

Maintains the completion and compliance of all delivery and inventory records as defined by proper Pizza Hut procedures

Keeps all storage areas and inventory in a neat and orderly fashion

Maintains the quality of the restaurant products by ensuring that all inventory is dated properly before storing to effect proper FIFO usage

Maintains the safety of the restaurant by ensuring that all storage areas are free of hazardous conditions

APPLIES TO ALL JOB DUTIES LISTED ABOVE:

Other Functions Performs other duties as assigned

Safety Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility

PARAMETERS FOR SUCCESS Complete all essential functions

Execute Team Member duties safely

Trained in compliance

Guests, in-store operators, operations management

COMPETENCIES + PROFESSIONAL JOB PROFILE

Abilities, Knowledge, and Skills

Must be able to perform basic math skills.

Demonstrates ability to understand and implement written and verbal instructions.

Must be able to speak, read, write and understand the primary language used in the work location.

Must be able to communicate clearly, courteously and efficiently if assigned to duties requiring customer interaction.

Minimal hazards.

General office working conditions.

Qualifications

Previous food service and/or cash handling experience preferred but not necessary

Physical and/or Medical Requirements

Must obtain a Tuberculosis Clearance Certificate.

Position requires well-paced mobility for periods minimum of four (4) hours in length.

Requires standing and walking for the entire workday.

Must be able to bend and stoop on occasion.

Must be capable of strenuous lifting and carrying activity for short periods of time (during deliveries).

Must have the ability to lift up to 40 lbs occasionally.

$16.00 per hour - This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.