US EAP Program Coordinator

Objective:The role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs.Specific Job Responsibilities:Management of all HCP enquires into the dedicated program email boxes and telephone linesWorks closely with the Project Management team to understand the specificities of each programAssists HCPs with queries and escalates any medical enquires to the relevant personnelManages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with DurbinManages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if neededResponsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCPProgresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of productManages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clientsCreates and issues invoices for product orders and manages the submission of invoices into hospital and site systemsLiaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice paymentsCandidate Requirements:Ideally educated to degree levelFluent in English and competent in French, Spanish or ItalianPrevious experience in healthcare / pharmaceuticals customer servicesProficient in the use of Microsoft office namely: Outlook, Word and ExcelPrevious experience of ERP systems use, such as SAP or D365 an advantage #J-18808-Ljbffr Unipharmedtech