Director of Operations

Job Description

Job Description

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.

Position is responsible for short- and long-term planning and day-to-day operations of the above areas in the hotel.  Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage staff and daily operations in the absence of General Manager.

• Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in same.
• Ensures hotel staff, including all new-hires, know and understand the importance of guest satisfaction, and are trained to meet service standards; develops added-value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Implements and practices guest service initiatives.

• Assist General Manager with onboarding and training new team members. 
• Other duties as assigned or required based on hotel needs.
• May be required to work nights, weekends, and/or holidays to ensure hotel operations run smoothly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE  

• Minimum of 2 years of hotel experience in operations, food and beverage or administration 
• Previous management experience preferred 
• Basic experience with Microsoft Office is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stoop, kneel, or crouch
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus