Admitting Representative

Description

FLSA Employment Status: Nonexempt/Hourly


JOB SUMMARY

Registers patients and processes related paperwork. Interviews incoming patients or representatives and enters information required for admission into the patient registration computer system. Schedules appointments and performs necessary day-end functions such as charge entry.

Reporting Structure : Reports to the Executive Director of Physician Services.

MINIMUM QUALIFICATION REQUIREMENTS

Education

High School Diploma or GED Equivalent

Some business training preferred.

Work Experience

Work experience with the public required. Some hospital experience preferred.


License/Certification

Patient registration admitting computer system application preferred.

CORE COMPETENCIES

Mission, Vision

Core Values

Standards of Conduct

AIDET/Organizational Expectations


Safety

Quality

Flexibility

Customer Service

Diversity and Inclusion

Finance

Abuse and Neglect of Adult Patient

Abuse and Neglect of Pediatric Patient

Acute Coronary Syndrome/Chest Pain Protocols

Biohazard Waste

CC Hand Hygiene

JOB SPECIFIC CORE COMPETENCIES

Department Specific Specialty Area

• Knowledge of outpatient clinic admitting standards.
• Courteous, efficient telephone manner; prompt routing of calls.
• Prompt and responsible forwarding of messages.
• Pleasant reception of visitors.
• Accurate, careful typing (emphasis on accuracy, not speed).
• Legible handwriting.
• Ability to follow through on work assignments

ESSENTIAL FUNCTIONS

• Interviews incoming patients or representatives and enters information required for admission into computer: Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill.
• Schedules patients in electronic scheduling system.
• Enters daily charges into computer and scans documentation into document management system.
• Obtains signed statement from patient to protect hospital's interests.
• May receive payments on account.

OTHER DUTIES

May be expected to perform clerical and secretarial work. Performs other duties and special project work as required.


PHYSICAL DEMANDS

• This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
• Must be able to see with corrective eyewear
• Must be able to hear clearly with assistance
• May be exposed to infectious and contagious diseases
• May be in contact with patients under a variety of circumstances
• Able to handle emergency or crises
• May be occasionally subject to irregular work hours
• May be required to wear protective equipment as necessary
• Ability to pass all required health and other screening tests including random and reasonable suspicion drug screens.

PHYSICAL ABILITIES AND REQUIREMENTS

Activity

Occasionally (1-33%)

Frequently (34% to 66%)

Continuously (67% to 100%)

Sitting

X


Walking

X

Standing

X

Bending

X

Squatting

X

Climbing

X

Kneeling

X

Twisting

X

Lifting

X

Carrying

X

Pushing