Dental Office Front Desk Lead

Job Description

Job Description

Overview

We are seeking an experienced, professional and detail-oriented Dental Office Front Desk Lead to manage and oversee our front office team. The ideal candidate is a strong leader with excellent communication and organizational skills, extensive knowledge of dental insurance and the ability to maintain a productive schedule while providing exceptional patient service. We are looking for someone who is dependable, committed to their position and interested in becoming a long-term valued member of our dental team.

Responsibilities

• Patient Care – Ensure every patient receives an exceptional experience from check-in through check-out. Address patient concerns professionally and help maintain a welcoming office environment.
• Scheduling – Manage daily and future schedules to maximize doctor and hygiene productivity, maintain efficient appointment flow, fill openings, and minimize cancellations and no-shows.
• Insurance & Financials – Verify dental insurance eligibility and benefits, communicate patient financial responsibility, and accurately collect co-pays, deductibles, and outstanding balances.
• Communication – Communicate effectively and professionally with doctors, hygienists, assistants, front office staff and patients to ensure smooth daily operations.
• Staff Supervision – Train, onboard, supervise, and support front office team members. Ensure office policies and procedures are consistently followed and provide guidance when needed.
• Office Operations – Help oversee the daily operation of the front desk, maintain organization, monitor workflow and ensure the office runs efficiently and professionally.
• Dental Software – Proficiency in EagleSoft required.
• Bilingual Communication – Spanish/English bilingual required.

Qualifications

• Previous dental front office and management experience
• Strong knowledge of dental insurance and benefits
• Excellent organizational, communication and leadership skills
• Ability to multitask and work efficiently in a fast-paced dental office
• Professional, dependable and patient-focused
• Strong attention to detail
• Proficiency in EagleSoft
• Bilingual (Spanish)

This position offers the opportunity to become an integral part of a dedicated dental team committed to providing exceptional patient care and maintaining a professional, positive, and efficient office environment.