Senior Consultant - State and Local Government

Management Consulting PositionTravel Required: Up to 25%Clearance Required: NoneWhat You Will Do:Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.Develop corrective actions and program improvements in response to identified consumer protection issues.Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.Provide consumer protection reporting and recommendations to program leadership and state clients.What You Will Need:No sponsorship is available for this positionBachelor's degree from an accredited college or universityMinimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related fieldExperience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverablesStrong analytical, written, verbal, and interpersonal communication skillsAbility to manage multiple priorities and work effectively in a collaborative consulting environmentProficiency with Microsoft PowerPoint, Excel, Word, and TeamsAbility to travel as requiredWhat Would Be Nice To Have:Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizationsExperience supporting program implementation, PMOs, grants management, policy analysis, or business-development effortsGraduate degree and/or relevant professional certificationThe annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.