Dental Practice Manager

Senior Dental Practice Manager ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients, as well as competitive pay and, where applicable, a benefits package that includes medical, dental, vision, 401(k), training, and career growth opportunities. Position Summary As a Senior Dental Practice Manager, you will play a crucial role in overseeing the operations and administration of our dental practice. Your leadership will be instrumental in ensuring the delivery of high-quality patient care, efficient practice operations, and a positive patient experience. You will manage a team of dental staff, coordinate day-to-day activities, and implement strategies to achieve practice goals and objectives. Duties and Responsibilities The duties include, but are not limited to: Practice Operations Management: Oversee all aspects of practice operations, including scheduling, patient flow, treatment coordination, and facility management in multiple locations as needed. Ensure smooth and efficient operation of the dental practice to optimize patient satisfaction and staff productivity. Team Leadership and Development: Lead and manage a team of dental professionals, including dentists, dental hygienists, dental assistants, and administrative staff in multiple locations as needed. Provide guidance, mentorship, and training to support staff development and ensure a cohesive team environment. Patient Care and Experience: Uphold high standards of patient care and service excellence. Ensure that patients receive personalized attention, compassionate care, and professional treatment throughout their dental visits. Address patient concerns or complaints promptly and effectively. Financial Management: Manage the financial aspects of the dental practice, including budgeting, billing, collections, and revenue cycle management. Monitor practice finances, analyze financial performance, and implement strategies to maximize profitability and efficiency. Regulatory Compliance: Ensure compliance with all applicable laws, regulations, and industry standards governing dental practices. Stay informed about regulatory changes and updates and implement policies and procedures to maintain compliance. Quality Assurance and Risk Management: Implement quality assurance measures to uphold clinical standards and infection control protocols. Develop and enforce policies and procedures to mitigate risks and ensure patients' safety. Marketing and Business Development: Collaborate with marketing teams to develop and implement marketing strategies to attract new patients and retain existing ones. Identify opportunities for practice growth, expansion, and service diversification. Technology Integration: Evaluate and implement dental practice management software, digital imaging systems, electronic health records (EHR), and other technology solutions to enhance practice efficiency and patient care. Community Engagement: Represent the dental practice in the local community and participate in outreach activities, events, and partnerships to promote oral health education and awareness. Performs miscellaneous job-related duties as assigned. Qualifications Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred. Five years of experience in dental practice management, with a demonstrated track record of leadership and achievement in a clinical setting. Knowledge of dental terminology, procedures, and best practices in clinical dentistry. Strong leadership and team management skills, with the ability to motivate, inspire, and develop a diverse team of dental professionals. Excellent communication, interpersonal, and customer service skills, with a focus on patient satisfaction and experience. Financial acumen and experience in budgeting, financial analysis, and revenue cycle management within a healthcare setting. Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office suite. Knowledge of regulatory requirements and compliance standards applicable to dental practices (e.g., HIPAA, OSHA). Commitment to continuous learning, professional development, and staying current with industry trends and best practices in dental practice management. Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. ProSmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.