Desktop Support Engineer at Ensono Saint Paul, MN

Overview This is an onsite role in Woodbury, MN. The Onsite Desktop Support Engineer manages the full physical and digital lifecycle of company hardware and software, balancing high-volume equipment provisioning with expert technical support. You will ensure that workstations are perfectly configured before deployment and remain functional through proactive Microsoft 365 management and comprehensive onsite/remote troubleshooting. Key Responsibilities Microsoft 365 Administration: Manage user accounts, licenses and group memberships within the M365 Admin Center; troubleshoot issues with Outlook profiles, OneDrive sync errors and Teams connectivity. Hardware Provisioning & Imaging: Execute the end-to-end setup of laptops and desktops using deployment tools (e.g. SCCM, Intune, Autopilot); ensure all OS patches, drivers and core applications are verified before the device leaves the bench. Logistics & Shipment: Securely package, label and track hardware shipments to remote employees ensuring out‑of‑the‑box readiness and zero transit damage. Remote Technical Troubleshooting: Support offsite employees via remote desktop tools (e.g. TeamViewer Quick Assist) to resolve software conflicts, VPN connectivity and M365 application crashes. Onsite White Glove Support: Provide walk‑up or desk‑side assistance for local office staff resolving hardware failures, docking‑station connectivity and conference‑room A/V issues. Connectivity & Network Support: Troubleshoot local LAN/Wi‑Fi issues onsite and guide remote users through home‑network optimization for stable cloud‑app performance. Asset & Inventory Management: Maintain a meticulous log of all hardware assets, tracking in‑flight shipments, onsite spares and retired equipment in the ITSM (e.g. ServiceNow or Jira). Break/Fix & Maintenance: Perform hardware repairs (RAM upgrades, screen replacements) and manage the secure decommissioning/wiping of legacy drives. Required Skills & Qualifications M365 Proficiency: Hands‑on experience troubleshooting the Microsoft 365 suite (Word, Excel, PowerPoint, Outlook, Teams and OneDrive). Technical Expertise: Expert knowledge of Windows 10/11 and macOS; familiarity with BIOS/UEFI settings and hardware diagnostic tools. Remote Support Tools: Proven experience using remote control software and ticketing systems to manage a high volume of support requests. Operational Precision: Extreme attention to detail regarding asset tagging, shipping documentation and cable management. Physical Capability: Ability to lift and move equipment (up to 50 lbs) and maintain an organized build‑room environment. Preferred Certifications Microsoft 365 Certified: Endpoint Administrator Associate CompTIA A+ or Network+ Benefits Unlimited Paid Days Off Three health plan options 401(k) with company match Eligibility for dental, vision, short and long‑term disability, life and AD&D coverage and flexible spending accounts Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement Paid childbearing and paternal leave Education reimbursement, student loan assistance or 529 college funding Sabbatical leave Wellness program Flexible work schedule Equal Opportunity Statement Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or other legally protected basis in accordance with applicable law. Pay Transparency As of the date of this posting, a good faith estimate of the current pay scale for this role is $52,200 to $62,000 annually based on a full‑time schedule. Placement may vary based on skills, experience, internal equity, business additions and other factors. In addition to base salary, compensation may include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program. #J-18808-Ljbffr