Customer Service Associate

Customer Service Representative Location: Fort Thomas, KY, 41075 Job Description Customer Service Representative Small Animal Clinic Fort Thomas, KY Join our fun, upbeat, and award-winning veterinary team! We're looking for a friendly, dependable Customer Service Representative who loves helping people (and their pets) and thrives in a positive, fast-paced environment. Who We Are We're more than just a veterinary clinicwe're a close-knit team that genuinely enjoys working together and supporting our community. We celebrate wins, support each other on busy days, and strive to create a warm, welcoming experience for every client and pet who walks through our doors. If you bring positivity, teamwork, and a love for animals, you'll fit right in! Pay & Schedule Starting pay: $15.00/hour (living wage) Full-time: 3035 hours/week MondayFriday only (closed weekends!) Start time: 8:00 AM What You'll Do Greet and assist clients in person, by phone, and via email Schedule appointments and support client accounts Answer questions and resolve concerns with professionalism and care Maintain accurate records and collaborate with the veterinary team Help create a smooth, positive experience for every client and pet What We're Looking For Customer service experience preferred (veterinary experience a plus!) Strong communication and problem-solving skills Friendly, positive attitude and team mindset Comfortable with computers and scheduling systems Ability to stay calm and professional in busy situations Benefits & Perks 401(k) with company match Health, dental & vision insurance Paid time off (PTO) Employee Assistance Program (EAP) Employee pet care discounts Short-term disability And more! Apply Today! If you're ready to be part of a supportive team that values your work, your attitude, and your impact, we'd love to meet you. Submit your resume and apply today!