Housing Supervisor

Job Summary

$68611 - $107562 / year DOQ Full-Time County Benefits

The Housing Supervisor performs professional supervisory administrative and technical work directing the day-to-day delivery of housing assistance and housing stability programs. This position plans assigns supervises and evaluates the work of Housing Specialists and other assigned staff as well as establishing work priorities providing technical guidance and training. The Housing Supervisor reviews complex cases and program transactions and ensures services are delivered accurately timely consistently and in accordance with applicable federal state local and County requirements.

Responsibilities:

Plans assigns prioritizes coordinates and reviews the work of Housing Specialists and other assigned staff.
Establishes work expectations caseload assignments priorities deadlines and performance standards.
Supervises employees engaged in eligibility determination certification and recertification housing counseling case management landlord coordination housing assistance calculations and specialized program administration.
Reviews employee work for accuracy completeness timeliness consistency and compliance with established requirements.
Provides technical guidance and direction on difficult cases regulatory questions and unusual program circumstances.
Trains and develops staff in housing regulations policies procedures systems customer service case management and documentation requirements.
Coaches employees and provides ongoing performance feedback.
Participates in employee selection onboarding performance evaluation corrective action and other supervisory activities consistent with County policies.
Identifies training needs and promotes cross-training and development across program areas.

Qualifications:

Supervises day-to-day operations of assigned housing assistance and housing stability programs.
Coordinates workload and staffing to ensure applications certifications recertifications client changes housing placements payments and other required transactions are processed timely.
Oversees eligibility determination and continuing-eligibility processes.
Ensures accurate application of income rent housing assistance and other benefit calculations.
Oversees client briefings voucher issuance leasing-related activities moves portability and other transactions applicable to assigned programs.
Monitors caseload distribution workloads backlogs deadlines and service levels and adjusts assignments as necessary.
Coordinates operations among housing programs and other Social Services functions.
Implements operational procedures and changes necessary to meet program requirements and service objectives.
Conducts comprehensive assessments of housing needs risks barriers financial circumstances and available resources.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application please contact the HR Department at or email

Required Experience:

Manager