Field Installation Technician - New York City/Boston, MA

Field Installation Technician

The Field Installation Technician will be responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do:

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup and teardown of product for demos and trade shows
• Report and escalate product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply.
• Provide accurate notes and documentation on completed projects
• Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Ability to learn on the job in a fast-paced environment

Who You'll Work With:

• External Customers
• Engineering Team
• Technical Support Team