Patient Logistic Specialist

Patient Logistics Specialist Join an organization that invests in its people. At HCA Healthcare, we support our team members with extensive benefits. Job Summary What will you do in this role: Respond to phone calls with a sense of urgency and demonstrate good customer service skills. Gather initial information required to open new case/call(s) and prepare clinical information/packet to provide to clinicians for assessment and next steps in advancing patient care. Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs. Help locate available resources and coordinate information to support patient disposition and/or admissions to appropriate unit/facility. Maintain an active inventory of bed availability within the community for non-HCA bed placements and admissions. Accept, track, and facilitate hospital transfers and transports telephonically and via computer applications. Provide updates to customers on the status of patient case(s), i.e., assessment status and bed placement requests. Assist in scheduling and prioritizing discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable). Qualifications Associate degree or higher preferred. Experience in a healthcare setting (acute hospital, outpatient clinic, practice, etc.) preferred. Experience in behavioral health (e.g., Behavioral Health Technician) preferred. Good communication skills, verbal and written. Good organizational skills and ability to act on multiple tasks. Proficient and understand medical terminology. Scheduling Requirements 12‑hour shifts – required. Flexibility in scheduling – required. Rotating weekends – required. Holiday shifts – required. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services. Well‑being support, including free counseling and referral services. Time‑away‑from‑work programs for paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence. Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service), employee stock purchase plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts. Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare