Concierge

At Hamlet at Chagrin Falls, we believe meaningful relationships are what make a life well-lived. Since 2002, our communities have offered independent living, assisted living, and memory care built around close, family-like bonds between residents and associates.

We're hiring a Concierge to be the friendly first point of contact for our community — greeting residents, guests, and visitors and handling front desk operations. This role reports to the Business Office Director.

What You'll Do

• Greet and assist residents and visitors in a polished, professional manner; manage front desk sign-in/out for visitors and vendors

• Handle and direct incoming phone calls; inform residents or staff of arriving guests, packages, and deliveries

• Accommodate resident requests for assistance, referring to other staff as necessary

• Provide marketing information to visitors

• Assist the Lifestyles Department with program/event reservations and fee collection

• Maintain and update the resident information database and phone list

What You'll Need

• High school diploma or equivalent (GED) required

• At least one (1) year of related customer service experience required

• Excellent interpersonal, organizational, and time-management skills

• Computer literate (MS Word, Excel, PowerPoint)

Physical Requirements

• Ability to sit, stand, walk, climb stairs, reach, turn, bend, stoop, crouch, kneel, and perform fine manipulation throughout the workday

• Ability to lift up to 15 pounds unassisted on a regular basis

• Normal or corrected vision and hearing, including color recognition

Working Environment

• Work is performed in a well-lit, well-ventilated community setting, with occasional exposure to dust, fumes, odors, water, and noise

• Flexibility to work beyond normal hours, on weekends, or in other roles as needed

What We Offer

• Competitive pay

• Comprehensive benefits including medical, dental, vision, and life insurance

• Generous Paid Time Off (PTO) and Holiday Pay

• Flexible scheduling

• Excellent growth and advancement opportunities

Additional Information

This job description is intended to convey general information about the role and is not an exhaustive list of duties, responsibilities, skills, or working conditions. The Company reserves the right to revise the functions and duties of the position, or to require additional or different tasks, at any time. Associates may be required to work overtime, different shifts, or hours outside the normally defined workday or workweek. This position may include access to Protected Health Information (PHI) as defined under HIPAA; associates with such access will receive training on HIPAA requirements and the Company's health information policies. Associates who violate HIPAA requirements are subject to discipline, up to and including termination. This position description does not constitute a contract of employment and does not alter an associate's at-will employment status.

Hired candidates will be required to successfully complete a criminal background check, valid reference checks, a pre-employment drug test, a physical, and proof of employment eligibility. Eagle Senior Living is an Equal Opportunity Employer (EOE) and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.