Customer Success Specialist

Customer Success Specialist

We are looking for a dedicated Customer Success Specialist to join our team in Sussex, WI. In this role, you will act as a crucial link between our company and our customers. Your mission is to deliver high-quality service that fosters trust, contributes to client retention, and strengthens long-term partnerships.

You will be the heartbeat of our customer relations, managing everything from routing calls and preparing orders to cross-departmental problem-solving. By balancing empathy with efficiency, you will help maintain the clear internal and external communication channels that keep our orders flowing smoothly.

Maintain all order information, execute necessary revisions, and ensure absolute accuracy before documentation moves to Finance and Production.

Work closely with all internal teams-including Shipping, Logistics, Finance, Sales, and Receiving-to ensure customer orders flow efficiently and arrive safely.

Troubleshoot and resolve routine inquiries and customer complaints by providing empathetic, positive, and solution-focused outcomes.

Efficiently answer and direct incoming phone calls to the appropriate personnel or departments.

Coordinate and process Return Authorizations seamlessly.

Regularly visit our manufacturing floor to coordinate with production staff while wearing the required personal protective equipment (PPE).

At least 3 years of experience in customer service, administrative support, or a related field.

A high school diploma or equivalent.

The ability to analyze situational variables, carry out multi-format instructions (written, oral, or diagram), and handle high-stress situations calmly and professionally.

Proficiency with Google Workspace or Microsoft Office suites along with internet-based research skills.

A drive to continually learn our company products and processes while adapting positively to organizational improvements.

Comfortable sitting, twisting, standing, and walking regularly, with the ability to occasionally lift up to 20 pounds.

Are you ready to enhance the customer experience and grow your career with a supportive, customer-centric team? We look forward to hearing from you.

Please Note: The Prestwick Companies is committed to providing a safe and secure environment for our team and clients. As part of our hiring process, final candidates will be required to successfully complete a background check.

A prior criminal record will not automatically disqualify you from employment. We review all background check results on a case-by-case basis, considering the nature of the role, the severity and timeframe of any offenses, and relevant legal regulations (including "Ban the Box" and fair chance laws). All information obtained will be kept strictly confidential.