Front Desk Staff

Job Description

Job Description

*We are looking for a candidate with strong customer service skills.

( Spanish and English speaking and writing is preferred)

About Us:
Nashville MMA Training Camp is a premier training facility offering classes in MMA, Jiu-Jitsu, Muay Thai, boxing, and fitness for all ages and skill levels. We’re committed to providing a welcoming and professional environment for everyone who walks through our doors no matter the skill level they are starting at.

Job Description:
We’re looking for a friendly and reliable  Front Desk Associate to join our team! As the first point of contact for members and visitors, you’ll play a key role in creating a positive experience at our gym. Strong customer service skills are required.

Time:

Evening shifts are currently open.

Responsibilities:

• Greet members, guests, and prospective clients in a professional and welcoming manner
• Answer phone calls, respond to emails, and communicate via text messages
• Call new leads and follow up with trial clients
• Provide accurate information about classes, membership options, and scheduling
• Assist with new member sign-ups and check-ins
• Maintain a clean and organized gym environment
• Handle payments, waivers, and other administrative tasks
• Communicate and enforce gym policies to all clients
• Give tours of the facility
• Maintain rental gear and keep up with gym laundry

Requirements:

• Prior  customer service experience (front desk, retail, hospitality, etc.)
• Strong communication and organizational skills
• Friendly, dependable, and professional demeanor
• Ability to multitask in a fast-paced environment
• Interest in martial arts or fitness is a plus, but not required

Preferred :

Fluent in both  English and Spanish (speaking and writing)

Job Type: Part-time

Work Location: In person

Benefits:

• Employee discounts on Merch
• Free Membership

Language:

• Spanish and English (Required)