Restoration Project Manager

Senior Restoration Project ManagerHelp people recover after fire, water, mold, and storm damage while building a rewarding career with one of the area's leading restoration companies.SERVPRO of Bear/New Castle & SERVPRO of Upper Darby is seeking a driven, organized, and customer-focused Senior Restoration Project Manager to oversee mitigation projects from initial loss through completion. This position combines project management, leadership, customer service, emergency response, documentation, and team development. If you enjoy leading people, solving problems, helping customers through difficult situations, and taking ownership of results, we'd like to talk with you. This is not a desk job. Successful candidates will spend time in the field managing projects, meeting with customers, supporting crews, and ensuring projects are completed safely, efficiently, and profitably.What You'll DoManage water, fire, mold, biohazard, and specialty cleaning projects from start to finish.Respond to emergency losses and assess property damages.Develop and oversee drying and mitigation plans.Coordinate crews, equipment, subcontractors, and resources.Maintain complete and accurate job documentation, photos, moisture readings, and notes.Communicate effectively with customers, adjusters, referral partners, and team members.Review project scopes and estimates.Ensure projects are completed safely, efficiently, and according to company standards.Identify reconstruction opportunities and assist in converting mitigation projects into reconstruction work.Train, mentor, and develop crew members.Lead by example and hold team members accountable to company expectations.What Success Looks Like Successful Project Managers:Take ownership of their projects.Communicate proactively and professionally.Keep customers informed throughout the process.Maintain complete and billing-ready documentation.Lead crews effectively and create accountability.Solve problems quickly and make sound decisions.Deliver exceptional customer service.Produce profitable work while maintaining quality standards.Help create reconstruction opportunities from mitigation projects.Consistently follow through on commitments.QualificationsRestoration, construction, mitigation, emergency services, or related industry experience preferred.Leadership, supervisory, or project management experience preferred.IICRC certifications are a plus but not required.Strong communication, organizational, and problem-solving skills.Comfortable working in a fast-paced environment with changing priorities.Basic computer proficiency required.Ability to learn restoration software, documentation platforms, and estimating systems.Valid driver's license with acceptable driving record.Who Should ApplyRestoration Project ManagersCrew Chiefs ready to advance into leadershipMitigation ManagersConstruction SupervisorsInsurance Restoration ProfessionalsMilitary VeteransStrong leaders who enjoy helping people, solving problems, and driving resultsWe are open to ambitious candidates with restoration experience who may not have previously held a Project Manager title. Crew Chiefs, Lead Technicians, and field leaders with strong leadership skills and a desire to grow are encouraged to apply. Who Should Not ApplyIndividuals looking for a desk-only position.People who struggle with organization, communication, or follow-through.Those unwilling to lead crews and hold others accountable.Candidates uncomfortable making decisions and owning results.Individuals seeking a role with limited responsibility or minimal customer interaction.Why SERVPRO? At SERVPRO, you'll have the opportunity to help customers through some of the most challenging situations they will ever face while building a long-term career with an industry leader. We are committed to developing our team members, promoting from within, and creating opportunities for growth and advancement. If you're looking for a career where your leadership, work ethic, and commitment to excellence can make a real impact, we'd love to hear from you.Apply today and help make it "Like it never even happened."Picture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.