Utility Technician

Primo Brands Regional Utility Tech

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $25.00 / hour

Location: Atlanta, GA

Shift: Monday - Friday, 7:00 am - 4:30 pm

Benefits of working for Primo Brands:

• Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)
• Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)
• Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
• Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

Reporting to the Field Operations Manager or Regional Director of Refill Operations, you play a key part in bringing that purpose to life. You do this by building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day. Deliver our customer promise by performing maintenance, repairs and lab sampling with exceptional standards and care on water vending machines. Respond to service calls in a timely manner. Close service requirements with accuracy and precision and demonstrate a proactive approach in identifying opportunities to minimize machine downtime. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers. Demonstrate knowledge about our products and services as well as provide exceptional customer experiences. Lead with our customer promise in mind and be the voice of the customer back to the company. Perform complex repairs & maintenance, including advanced diagnostics and troubleshooting. Serve as a backup for open routes and special projects as needed for assigned region. Provide training and project management support to assigned region.

Qualifications

High School Diploma or GED preferred, or relevant experience with stable work history. Previous experience in a customer facing role. Exceptional customer service and communication skills. Strong mechanical aptitude and computer literacy. Excellent planning, time management, organization, and problem-solving skills. Must possess a valid driver's license and acceptable driving record. Must be able to obtain a DOT Medical Card. Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit. Advanced proficiency with math skills and diagnostic tools including handheld devices. Ability to frequently lift and/or move 10 pounds; periodically lift and/or move up to 50 pounds. Requires frequent travel to meet business needs. Regional Utility Tech role may require substantial travel, including overnight, in larger regions to meet business needs.