Customer Service Representative

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

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We are seeking a Customer Service Representative to support pharmaceutical inbound operations by managing customer communications, coordinating shipments, ensuring regulatory compliance, maintaining accurate documentation, and delivering exceptional service in a fast-paced warehouse environment. This role follows a Monday - Friday, 7 am to 3:30 pm schedule. 

How you create impact

• Manage daily inbound schedules, monitor receiving queues, and confirm appointment bookings with carriers and client
• Validate all inbound paperwork (COAs, packing lists, BOLs, ASN data, temperature logs) for completeness and compliance with pharmaceutical standards
• Ensure receiving processes meet GDP, FDA, DEA, and client‑specific requirements; escalate discrepancies immediately
• Serve as the main contact for inbound‑related inquiries, providing timely updates on shipment status, discrepancies, and resolutions
• Enter and maintain inbound orders in WMS/ERP systems; verify ASN accuracy; ensure real‑time data integrity
• Investigate receiving variances, damaged goods, temperature excursions, or missing documentation; coordinate corrective actions with warehouse and QA
• Generate daily/weekly inbound reports, monitor KPIs (OTIF, receiving turnaround time, discrepancy rate), and support continuous improvement
• Work closely with warehouse leads, QA, inventory control, and transportation teams to ensure smooth inbound flow
• Assist with new client setup, SOP alignment, and documentation requirements for inbound processes
• Temperature‑Controlled Handling — Verify cold‑chain documentation, ensure proper handling instructions are communicated, and escalate any temperature deviations

What we would like you to bring

• High school diploma or equivalent
• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain is strongly preferred
• Maintains strong client relationships and service excellence
• Excellent communication, documentation accuracy, and problem‑solving skills
• Intermediate skills in Microsoft Excel, Outlook, and Teams
• Strong ability to quantify results and create accurate reporting
• Experience with Blue Yonder or any Warehouse Management System (WMS)
• English fluency (written and verbal)

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

This position relates to an available role and not a future talent pool.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.